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Daniel Noyed

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The rave reviews of Casper and GhostBed mattresses are hard to miss. These two popular mattress companies offer bed in a box mattresses and more. Both companies set out to change the mattress industry by shipping compressed, vacuum-sealed mattresses directly to consumers. This online shopping process is more convenient, but with such a wide array of options, it is easy for customers to feel overwhelmed.

Both Casper and GhostBed launched with just their respective flagship mattress models but have since expanded. Casper now offers the Casper, the Casper Hybrid, the Wave Hybrid, the Nova Hybrid, and the Element, in addition to pillows, foundations, bedding, and other accessories. Casper has a dedicated Casper Labs for ongoing product research and development.

GhostBed originally debuted its flagship mattress backed by years of research and product development by parent company Nature’s Sleep. GhostBed’s product line now includes the GhostBed, the GhostBed Flex, the GhostBed Luxe, and the GhostBed 3D Matrix, as well as pillows, an adjustable base, a foundation, and other bedding.

Though there are similarities between Casper and GhostBed, there are also key differences that set them apart. Since both companies offer hybrid and foam mattress models, it is easy to see how shoppers may end up narrowing their mattress decision down to these two. We’ll take an in-depth look at both brands, including the construction, pricing, and performance of available models. We’ll also help shoppers understand what to look for when reading customer reviews, and include an overview of both company’s policies.

Quick Look

Casper GhostBed
Price Range (Queen)
$595 - $2,595 $1,095 - $2,495
Firmness Options
Medium Soft (4), Medium (5), Medium Firm (6) Medium (5), Medium Firm (6)
Standout Features
  • Foam comfort systems relieve pressure points
  • Excellent motion isolation
  • Coil layers add airflow for temperature control (hybrid models)
  • Targeted gel pods offer ergonomic support (Wave Hybrid)
  • Composed with materials that combat heat retention
  • Memory foam comfort layers for pressure relief
  • Hybrid designs have ample bounce and stability
  • Latex-like polyfoam adds resilience (GhostBed Luxe and 3D Matrix models)
Models

Casper

Casper Hybrid

Wave Hybrid

The Casper Element

The Casper Nova Hybrid

GhostBed

GhostBed Flex

GhostBed Luxe

3D Matrix

Sleep Trial & Warranty
100-night sleep trial
10-year limited warranty
101-night sleep trial
25-year prorated warranty
Customer Service
A+ B+
Ready to Buy?
Check Price on Casper.com Check Price on Ghostbed.com

Sizing and Weight Options

When choosing a mattress size, there are several factors to take into consideration. The size and layout of the bedroom, along with whether the bed is for one or two sleepers will affect which mattress size is the best fit.

Most mattresses are offered in standard sizes twin, twin XL, full, queen, king, and California king. Couples usually opt for a queen size mattress or larger, while twin and full size can be better choices for singles and children. Split mattresses are also available, and are designed to be paired with a dual-sided adjustable base.

The weight of the mattress should be considered when shopping, as it can impact how easy the mattress is to move. Bed in a box mattresses are compressed and shipped in a smaller box, making them easy to maneuver into the bedroom once delivered. That said, a heavy mattress may still require more than one person for set-up. Those who plan on moving with the mattress may want to opt for one that is lightweight.

The height of the mattress can determine how easy it is to get in and out of bed. It also determines whether or not standard or deep pocket fitted sheets will be needed. Most standard fitted sheets fit mattresses with a 12-inch or lower profile, while deep pocket fitted sheets are often necessary for mattresses taller than 12 inches.

Casper
Height Size Options
Casper
9.5" Twin, Twin XL, Full, Queen, King, California King
Casper Hybrid
11" Twin, Twin XL, Full, Queen, King, California King
Wave Hybrid
13" Twin, Twin XL, Full, Queen, King, California King
The Casper Element
11" Twin, Twin XL, Full, Queen, King, California King
The Casper Nova Hybrid
12" Twin, Twin XL, Full, Queen, King, California King
GhostBed
Height Size Options
GhostBed
11" Twin, Twin XL, Full, Queen, King, California King, Split King
GhostBed Flex
13" Twin, Twin XL, Full, Queen, King, California King, Split King
GhostBed Luxe
13" Twin, Twin XL, Full, Queen, King, California King, Split King
3D Matrix
13" Twin XL, Queen, King, California King, Split King

Casper offers each mattress in all six standard mattresses sizes. Most of the Casper mattresses have a standard height, with the Casper Wave Hybrid having a higher profile of 13 inches. The GhostBed Flex, Luxe, and 3D Matrix all have higher profiles. GhostBed offers all six standard sizes for the GhostBed, GhostBed Flex, and GhostBed Luxe models, in addition to a split king option. The GhostBed 3D Matrix is not offered in twin or full sizes. In general, the GhostBed models are heavier than the Casper models. Those who want a lighter mattress that is easier to move may find that Casper is better-suited.

There is no “one size fits all” approach to mattresses, so there is a wide array to meet the unique needs of shoppers. Offering mattresses in the six standard sizes ensures there is an option for a child’s room, small apartments, and large master bedrooms alike.

Additionally, the construction of each mattress determines its dimensions. Since each Casper and GhostBed model differs in construction, they also differ in height and weight. Some materials, like dense latex and steel coils, are heavier than low-density foam.

The varying mattress heights accommodate those who want to make it easier to get in and out of bed. Shoppers who want a low-profile mattress can opt for the 10-inch Casper Element mattress, while those who want a high-profile bed have their choice of the Casper Wave Hybrid, the GhostBed Luxe, the GhostBed Flex, and the GhostBed 3D Matrix.

Construction and Materials Comparison

The materials and construction of a mattress impact how firm, supportive, and durable it is. Common mattress types include foam, latex, and hybrid options. The materials used indicate what type of mattress it is.

Foam mattresses are often made with memory foam and polyfoam. Viscoelastic memory foam relieves pressure by conforming closely to the shape of the body. These mattresses are easily compressed as bed in a box mattresses and are a popular offering among mattress companies. While high-density foam is typically durable, low-density foam can be susceptible to sagging or deep impressions over time.

Latex mattresses use natural or synthetic latex, or a blend of both. Latex is more buoyant than memory foam, resulting in moderate contouring with more bounce. This gives sleepers better ease of movement. Natural latex is highly durable.

A hybrid mattress combines elements of two mattress types, pairing an innerspring support core with a substantial comfort system. Comfort layers in hybrids can be made of all sorts of materials, though foam and latex layers are most frequently seen. The durability of these mattresses depends on the type of coils used and the density of the comfort layers.

Casper and GhostBed both offer foam and hybrid models. Understanding how each model is constructed will help shoppers determine which mattress will best suit their needs.

Casper

Casper’s lineup includes the original Casper mattress, the Casper Hybrid, the Wave Hybrid, the Nova Hybrid, and the Element.

The Casper & Casper Hybrid

The original Casper mattress is offered in a foam or hybrid construction. Both models have a height of 11 inches. These mattresses relieve pressure with a medium firmness and contouring foam. The breathable cover is composed of recycled polyester, polyester, upcycled cotton, rayon, and Lycra.

These two mattresses share the same comfort system construction. A 1.5-inch comfort layer of Casper’s AirScape polyfoam is perforated for added airflow. Beneath the comfort layer is two inches of 3-zone memory foam. This layer is softer at the shoulders and firmer under the lower back to help promote proper spinal alignment.

The support core of the Casper mattress is made of 7 inches of polyfoam that prevent sagging. While this is the flagship model, the company has continually improved upon its design.

The support base of the Casper Hybrid is 7 inches of pocketed coils with a foam perimeter. The coils add bounce to the mattress, while the firm foam perimeter offers edge support. The Casper Hybrid regulates temperature better than the foam model, as air can circulate throughout the coil base.

Casper Wave Hybrid

The Casper Wave Hybrid has an eco-friendly cover, composed of recycled polyester, cotton, rayon, and spandex. This mattress has a higher, 13-inch profile and is constructed with four foam layers and a coil base.

The comfort system includes three layers of perforated foam, including a thermal conductive gel layer to draw heat away from the body. The top layer is open-cell polyfoam, which conforms closely for pressure relief. Beneath this is 1.5 inches of open-cell latex for added support and temperature regulation. The third layer is 3-zone memory foam, which helps keep the spine aligned.

A transition layer of zoned polyfoam includes targeted gel pods to support the lower back and hips. The Casper Wave Hybrid has an overall medium firmness and its ergonomic design helps reduce aches and pains.

The support core of the Wave Hybrid consists of 6 inches of pocketed coils with a firm 7 inch foam border. The coils add airflow, bounce, and full-body support to the mattress.

Casper Nova Hybrid

The Casper Nova Hybrid also uses eco-friendly textiles for its cover, including polyester made from recycled plastic bottles. The cover is stretchy so sleepers can feel the benefits of the plush, contouring foam below. The Nova Hybrid has a 12-inch profile and a medium soft firmness. Its construction includes three foam layers and a pocketed coil base.

The first comfort layer of the Nova Hybrid is 1 inch of AirScape open-cell polyfoam. This layer is perforated to dissipate heat. A second 1.5-inch layer of AirScape is zoned to be softer at the shoulders and firmer at the hips. The Nova Hybrid incorporates a third foam layer with seven zones for additional support under the hips, lower back, and waist.

The support core is 6 inches of pocketed coils. Like the Casper Hybrid and Wave Hybrid models, the Nova has a firm 7 inch foam encasement for added edge support.

Casper Element

The Casper Element is the brand’s entry-level price point option. It has a simple two-layer foam construction with a polyester and cotton blend cover. The Casper Element has a 10-inch profile and is considered to be medium firm.

The comfort layer of the Element is 3 inches of AirScape open-cell polyfoam. This layer is perforated to prevent heat retention. It also conforms to the shape of the body for pressure relief.

Beneath the comfort layer is a 6.5-inch support core of high-density polyfoam. This base ensures consistent support and helps prevent sagging over time.

GhostBed

GhostBed offers four mattress models: the GhostBed, the GhostBed Flex, The GhostBed Luxe, and the GhostBed 3D Matrix.

GhostBed

The original GhostBed is a foam mattress with an 11-inch profile and medium firm feel. The polyester viscose blend cover is stretchy, so sleepers can fully experience the contouring foam layers below.

The comfort layer is 1.5 inches of aerated synthetic latex, which draws heat away from the body. This layer has a springy feel for ease of movement. Beneath the latex is 2 inches of gel-infused memory foam, which also helps regulate temperature. This layer contours to the shape of the body to provide pressure relief and motion isolation.

The 7.5-inch base is made with high-density polyfoam for durability. The firmness of the mattress promotes spinal alignment while relieving pressure.

GhostBed Flex

The GhostBed Flex is a hybrid model with a 13-inch profile and medium firm rating. The mattress has a “Ghost Ice” fabric cover for a cool to the touch feel. An inch of cooling fabric is quilted into the cover.

A comfort system with two layers of gel-infused memory foam contours to relieve pressure points and helps to draw heat away from the body. Beneath the memory foam is a 1-inch transition layer of polyfoam that keeps sleepers from sinking into the support base.

The support core of the GhostBed flex is 8.5 inches of pocketed coils with a reinforced perimeter for edge support. A layer of high-density polyfoam acts as a solid base for the coils.

The hybrid construction of the Flex mattress helps it regulate temperature. Air flows through the coils, while the multiple cooling layers in the comfort system work to dissipate heat.

GhostBed Luxe

The GhostBed Luxe is a mixed foam mattress with a 13-inch profile. The mattress has a medium firmness that provides ample cushioning for side sleepers. It sleeps cooler than the average foam mattress.

The comfort system includes a half-inch of cooling “Ghost Ice” fabric and 1 inch of gel-infused memory foam quilted into the cover. A layer of phase change material (PCM) helps regulate temperature. Beneath the PCM layer is 2 inches of gel-infused memory foam for pressure relief and 2 inches of latex-like polyfoam for bounce. The polyfoam layer keeps sleepers from sinking in too deeply.

The support core of the Luxe mattress is 7.5 inches of high-density polyfoam for added support and durability.

GhostBed 3D Matrix

The GhostBed 3D Matrix is a hybrid mattress. Its medium firm rating and mixed foam comfort system results in the feeling of sleeping on, rather than in, the mattress.

The “Ghost Ice” viscose polyester blend cover has a thermally conductive gel-polymer layer beneath it. This helps keep sleepers cool throughout the night. The second layer is 2 inches of gel-infused memory foam, which also draws heat away from the body. 2 inches of latex-like polyfoam add bounce and prevent the feeling of being stuck in the mattress. A 1-inch polyfoam transition layer relieves pressure.

The support core of the GhostBed 3D Matrix is 8.5 inches of pocketed coils that are reinforced around the edges of the bed for extra support. The coil system rests on a final base layer of durable, high-density polyfoam.

Average Customer Ratings

Companies often use marketing copy and buzzwords to entice shoppers. This can be overwhelming for customers who are trying to figure out how a mattress will really perform. While materials, construction, and pricing are all important factors for determining if a mattress is a good fit, customer ratings can also help shoppers narrow down their options.

Reviews include performance ratings and details from those who have purchased the mattress. These customers have firsthand knowledge of how the mattress feels, and whether or not it has improved their overall sleep quality.

The number of reviews for any particular model can signify the popularity of the mattress. The more reviews there are, the more accurate the insight can be. No mattress is universally appealing. Companies that list all customer reviews, good and bad, let shoppers know that negative reviews are not being filtered out. A variety of reviews from sleepers of different body types, sleeping positions, and comfort preferences, can provide valuable feedback for shoppers.

When reading reviews, shoppers should be aware that some companies will indicate if there was an incentive for the review or if it is a review of a gifted product. This can result in a positive bias for the reviewer. Shoppers should instead focus on reviews from verified purchasers.

When reading each review, it is also important for shoppers to look beyond the star rating. Some purchasers will leave a low-star rating over a minor issue, while others will leave a five-star review that still lists out drawbacks. Reading the full review will give a clearer picture than the star rating alone.

Casper GhostBed
Better Business Bureau (BBB) Rating
A+ B+

Casper

Average Rating
Casper 4.5/5
Casper Hybrid 4.6/5
Wave Hybrid 4.5/5
The Casper Element 4.5/5
The Casper Nova Hybrid 4.5/5

GhostBed

Average Rating
GhostBed 4.7/5
GhostBed Flex 4.7/5
GhostBed Luxe 4.7/5
3D Matrix -

In-Depth Ratings

When shopping for a mattress, the following factors should be considered. These qualities let shoppers know how the mattress will perform, and whether or not it will meet their specific needs.

There are differences in materials and constructions that can set a mattress apart. High-quality materials often result in better durability, and they can contribute to the temperature neutrality, comfort, and support that the mattress provides. Understanding the following categories will help shoppers determine what is most important to them when mattress shopping.

  • Durability: The average lifespan of a mattress is six to eight years, but some are built to last longer. The more durable a mattress is, the more likely it is to provide consistent support with nightly use. A less durable mattress will be prone to sagging, deep impressions, and inconsistent support over time. It will need to be replaced sooner than a mattress made with durable, high-quality materials would be.
  • Motion Isolation: Motion isolation determines how well the mattress absorbs movements and prevents them from transferring across the bed. This is an essential consideration for those who share the bed. Memory foam tends to offer excellent motion isolation, minimizing the likelihood of feeling a partner toss and turn throughout the night. Mattresses with more bounce, like latex and hybrid models, tend to transfer some movement.
  • Sex: A mattress that is conducive to sex typically has ample bounce for ease of movement. This helps users change positions during intimate activity. Latex and hybrid mattresses are often preferred by couples, while memory foam can feel restrictive. Edge support should also be considered, as sturdy edge support ensures couples can use the entire surface area of the bed. Foam mattresses are typically a discreet option, as they do not make any noise when bearing weight.
  • Temperature Neutrality: Certain materials retain heat and can cause discomfort, especially for people who tend to sleep hot. Memory foam, for example, responds to body heat and pressure to conform closely, which can restrict airflow around the body and trap heat. On the other hand, breathable materials like latex encourage airflow and dissipate heat. Coil systems in hybrid and innerspring beds add a strong degree of airflow to a mattress. There are also a number of cooling mattresses specifically designed for hot sleepers.
  • Pressure Relief: A mattress relieves pressure by contouring to the shape of the body. Certain areas are prone to developing pressure points, especially the hips and shoulders, and cushioning these areas helps to reduce tension. A mattress should also provide enough support to keep the spine aligned and prevent aches and pains. Side sleepers and those with sharp pressure points often need the most cushioning. Memory foam conforms closely and is one of the top-rated materials for providing deep pressure relief, while latex typically offers more moderate contouring.
  • Off-gassing: Most new mattresses have an initial odor, often caused by off-gassing. This refers to the release of volatile organic compounds (VOCs) when packaging is removed. It is often amplified in bed in a box mattresses because of the vacuum-sealing and plastic wrap. The initial odor typically dissipates quickly, often within 24 hours. Some mattresses off-gas more than others and may need a couple of days to air out. Mattresses made with foams like polyfoam and memory foam tend to have the strongest off-gassing smells. Those who are sensitive to odors may want to opt for a natural mattress with minimal off-gassing.
  • Ease of Movement: How well a mattress facilitates movement determines how easy it is for sleepers to change positions as needed. A mattress that is too soft or plush can cause sleepers to sink in excessively and feel restricted. A firmer, more buoyant surface makes it easier to move around in bed. This is an important consideration for combination sleepers who change positions throughout the night.
  • Edge Support: Edge support measures how well the perimeter of the mattress holds up under pressure. A mattress with solid edge support, like a hybrid mattress with a reinforced perimeter, will ensure sleepers feel supported near the edge of the bed. This gives those who share the bed more surface area, and it can make a small bed feel bigger. Strong edge support also makes it easier to get in and out of bed. A mattress that lacks edge support may give sleepers the feeling of rolling off the edge of the bed, and could lead to sagging along the perimeter over time.

Casper

Casper Casper Hybrid Wave Hybrid The Casper Element The Casper Nova Hybrid
Firmness Medium (5) Medium (5) Medium (5) Medium Firm (6) Medium Soft (4)
Durability 3/5 3/5 4/5 2/5 4/5
Motion Isolation 4/5 4/5 4/5 4/5 4/5
Sex 3/5 3/5 3/5 3/5 3/5
Sleeps Cool 3/5 4/5 4/5 3/5 4/5
Pressure Relief 4/5 4/5 4/5 4/5 4/5
Off-Gassing 2/5 2/5 3/5 2/5 3/5
Ease of Movement 3/5 3/5 3/5 3/5 3/5
Edge Support 2/5 3/5 3/5 3/5 3/5
Scroll L - R for more details

GhostBed

GhostBed GhostBed Flex GhostBed Luxe 3D Matrix
Firmness Medium Firm (6) Medium Firm (6) Medium (5) Medium Firm (6)
Durability 3/5 3/5 3/5 3/5
Motion Isolation 4/5 3/5 4/5 4/5
Sex 3/5 4/5 2/5 3/5
Sleeps Cool 3/5 4/5 4/5 4/5
Pressure Relief 4/5 3/5 4/5 4/5
Off-Gassing 4/5 3/5 2/5 3/5
Ease of Movement 3/5 4/5 2/5 3/5
Edge Support 3/5 4/5 2/5 3/5
Scroll L - R for more details

Prices and Sizing

There is a wide range of price points within the mattress industry, appealing to shoppers at every budget. There are several factors that affect price, including the quality of materials used and the complexity of construction. That said, the most expensive mattress is not automatically the best, and price is not the only indicator of quality.

Mattresses made with natural, organic materials are often more expensive than those made with synthetic materials. The pricing typically factors in the cost of certifications, ethical supply chains, and harvesting practices. How many layers the mattress has can also impact price, with complex mattresses typically being more expensive than those with a simpler construction. Whether or not the mattress company operates retail locations can determine overhead costs and retail markups.

Promotions and discounts abound within the mattress industry, and it is rare for shoppers to pay full retail price on a mattress. While shopping online leaves out the option of negotiating with a salesperson, most mattress companies have discount codes available. Promotions are often seasonal, and can discount a mattress by five to ten percent. Some companies offer bundle discounts for shoppers purchasing more than one item.

Casper

Casper Casper Hybrid Wave Hybrid The Casper Element The Casper Nova Hybrid
Twin $595 $695 $1495 $395 $1095
Twin XL $695 $795 $1695 $445 $1245
Full $995 $1195 $2395 $545 $1795
Queen $1095 $1295 $2595 $595 $1995
King $1295 $1495 $2995 $795 $2295
California King $1295 $1495 $2995 $795 $2295
Split King - - - - -
Scroll L - R for more details

Interested in buying a Casper mattress? Use the link below for the most current discount.

GhostBed

GhostBed GhostBed Flex GhostBed Luxe 3D Matrix
Twin $545 $1145 $1245 $N/A
Twin XL $745 $1350 $1450 $1750
Full $995 $1475 $1570 $N/A
Queen $1095 $1645 $1745 $2495
King $1250 $1945 $2045 $2995
California King $1275 $1985 $2085 $2995
Split King $1490 $2700 $2900 $3500
Scroll L - R for more details

Interested in buying a Ghostbed mattress? Use the link below for the most current discount.

Casper and GhostBed competitively price their mattresses, and the cost of most of their models are comparable. The flagship Casper and GhostBed mattresses are similarly priced, as are the Casper Nova and GhostBed Flex, and the Casper Wave and GhostBed 3D Matrix. The Casper Hybrid remains the most affordable hybrid option. The other exception here is the Casper Element mattress, a budget-friendly option with a simple construction. GhostBed does not currently offer a similar model.

The price points of Casper and GhostBed are likely similar for a few reasons. Both companies ship directly to the customer and eliminate the need for a middleman or unnecessary markups. Both companies also have proprietary foam and hybrid models. Additionally, Casper and GhostBed offer regular promotions and discounts to keep their prices competitive.

While both companies offer luxury models, Casper edges GhostBed out in terms of budget-friendly options. The mattresses are similarly rated in terms of durability, which is important to keep in mind for the overall return on your investment.

Trial, Warranty, and Delivery

Casper GhostBed
Shipping
Free Free
Sleep Trial & Returns
100 nights 101 nights
Warranty
10 Year, Limited 20 Year

Shipping

When ordering online, you may be wondering how long it will take to receive your mattress, and how it will be delivered. There are a few factors that affect this, including whether or not the mattress is made to order, where it is shipped from, and what shipment method is used.

Shipping Time Frames

Mattresses that are made to order typically have a longer processing time to account for the mattress being made. The benefit to this is that the mattress spends less time compressed in storage. Orders for mattresses that are ready to ship are typically processed quickly.

Casper currently processes and ships orders within one to two business days. Orders are shipped via standard shipping. In each country that Casper ships to, the country has warehouse partners to expedite the process.

GhostBed allows 24 hours for order processing and three to five business days for shipping. The mattresses are made in and shipped from facilities in the United States.

Shipment Method

Most online mattress companies use the popular bed in a box shipping method. The mattress is compressed, vacuum sealed, and wrapped in plastic. It is then shipped in a box and delivered to the customer’s doorstep. This method makes it easier to ship mattresses, and customers can easily bring the box to the bedroom for set-up.

White Glove delivery is also a common offering, typically for an additional charge. This includes a professional team delivering and setting up the mattress. There is usually an option to add old mattress removal to this service.

Freight delivery is often used to ship mattresses to Hawaii, Alaska, and internationally. This method is typically an additional charge.

Casper compresses its mattresses and ships them in a box, even for White Glove delivery. If White Glove delivery is selected, Casper ships the mattress to a hub and the delivery partner schedules delivery with the customer and sets up the mattress.

GhostBed also ships each mattress compressed and sealed as a bed in a box. For White Glove delivery, GhostBed ships the mattress to a service delivery team that coordinates delivery with the customer.

Free Shipping

Many mattress companies offer free shipping, most often to the contiguous United States. Additional fees typically apply for orders shipped to Alaska, Hawaii, or international destinations, or for White Glove delivery. This is the case for both Casper and GhostBed.

Casper offers free standard shipping to the contiguous 48 states and most of Canada. Additional charges apply for orders shipped to Alaska, Hawaii, northern Canada, and internationally. White Glove delivery is available for $149.

GhostBed ships free to the contiguous 48 states. Orders shipped to Alaska and Hawaii incur a $600 freight shipping charge. White Glove delivery is $199.

Returns

Free Returns

Though online shopping is convenient, most mattress companies keep in mind that shoppers cannot see or feel the mattress prior to purchasing. They often entice consumers with free shipping and free returns. Some charge a return or restocking fee, so be sure to read the fine print prior to purchasing.

Casper and GhostBed both offer free returns. A full refund is issued once the mattress is returned or donated.

How to Return a Mattress

Most mattresses include a sleep trial that gives purchasers the chance to try the mattress in the comfort of their homes. Some sleep trials include a mandatory break-in period before a return can be initiated.

Those who want to return a Casper mattress can contact the company at any point during the 100-night sleep trial. Customer service helps coordinate the pickup and donation of the mattress.

GhostBed includes a 30-night minimum break-in period during the 101-night sleep trial before a return can be initiated. If the customer decides to return the mattress after the 30-night period, the company arranges for pickup and return or donation of the mattress. Only one return is allowed per household.

Returned mattresses are typically donated or recycled, but not resold. Casper and GhostBed both work with local charities to donate returned mattresses when possible.

Warranties

Warranty Coverage

A mattress warranty provides peace of mind and shows that the company stands behind its products. Warranties typically provide repairs or a replacement of the mattress in the event of a defect in materials or manufacturing.

Warranties generally cover defects like indentations or deep impressions, cracks in the foam, and/or unraveled stitching in the cover. They do not usually cover normal wear and tear, or damages caused by an improper foundation. Some warranties have stipulations to ensure eligibility, and most warranties only apply to the original purchaser of the mattress.

Comparing Mattress Warranties

When mattress shopping, it is helpful to read warranty coverage to see what it includes. It is easy to compare length of coverage, but it’s also important to look at the requirements for eligibility, how to submit a claim, and any associated costs.

Casper offers a 10-year limited warranty for its mattresses. This warranty applies to the original purchaser and covers defects in materials and manufacturing. This includes indentations greater than one inch not caused by an improper foundation, splits or cracks in the foam, and zipper defects. There are no transportation costs, and Casper repairs or replaces a defective mattress.

GhostBed offers a 20-year prorated warranty for the GhostBed, and a 25-year prorated warranty for the GhostBed Flex, GhostBed Luxe, and GhostBed 3D Matrix. The mattress warranties have similar terms, and cover indentations greater than one inch not caused by the foundation, and any splits or cracks in the foam. For the first ten years of the warranty, GhostBed will repair or replace a defective mattress but the customer is responsible for transportation costs. For the second half of the warranty, GhostBed will repair a defective mattress for the cost of handling, or replace it at a prorated charge. This prorated charge starts at 50 percent of the purchase price and increases periodically.