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Home / Best Mattress of 2021 / Best Online Mattress

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Austin Meadows

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In recent years, direct-to-consumer mattress companies have skyrocketed in popularity. While some companies offer White Glove delivery, most online mattress companies compress the mattress and ship it in a box directly to the customer’s home.

Purchasing a mattress online has distinct benefits. Customers have access to a huge range of options instead of being limited to what’s in stock at their local mattress store, and online retailers tend to have lower prices due to reduced operating costs. Plus, most online mattress companies have sleep trials that give you a chance to try the mattress in your home rather than limiting you to a quick in-store test.

Because they can’t physically experience the mattress before ordering it, some customers are understandably skeptical of ordering a mattress online. In this guide, we’ll try to put your mind at ease by sharing our top online mattress picks, assessing the benefits of buying a mattress online, explaining the purchasing process, and discussing what to consider as you shop.

The Best Online Mattresses

Product Details

Helix Midnight

Best Overall

Helix Midnight

Helix Midnight
Price Range: $699 - $1,449
Mattress Type: Hybrid
Firmness: Medium Firm (6)
Trial length: 100 nights (30-night requirement)
Trial length: 100 nights (30-night requirement)
Warranty: 10 Year, Limited
Warranty: 10 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Those who tend to sleep hot
  • Sleepers under 230 pounds
  • People who prefer a bouncier sleep surface
Highlights:
  • Close conforming without excessive sinking
  • Breathable, cooling design
  • Reinforced coils for better edge support
Helix Midnight

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The Helix Midnight uses a hybrid design with multiple layers of foam and a layer of pocketed coils. This construction balances bounce, contouring, edge support, and temperature neutrality.

A soft-to-the-touch cover is crafted to allow airflow. The comfort layer uses memory foam to conform to a sleeper’s body and relieve pressure points. The transition layer supports the sleeper and prevents them from sinking in against the support core.

A layer of pocketed coils acts as the mattress’s support layer. This layer is breathable, allowing airflow to cool the mattress. The coils can respond individually, reducing the spread of motion and cradling the sleeper more deeply. Reinforced coils around the perimeter support the edge of the bed to make it easier to use the full mattress surface. Beneath the coils, a polyfoam layer serves as a stable base.

The Helix Midnight is a medium-firm model, rating at about 6 on the firmness scale. This falls in the range most sleepers prefer. The combination of cushioning and support is perhaps best suited for sleepers under 230 pounds. Back, side, and stomach sleepers may appreciate the stable support of the pocketed coil system.

The Helix Midnight comes with a 10-year limited warranty and a 100-night sleep trial.

Nectar Mattress

Best Value

Nectar Mattress

Nectar Mattress
Price Range: $499 - $1,199
Mattress Type: Foam
Firmness: Medium Firm (6)
Trial length: 365 nights
Trial length: 365 nights
Warranty: Lifetime, Limited
Warranty: Lifetime, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Value-minded shoppers
  • Sleepers who weigh between 130 and 230 pounds
  • People who tend to sleep hot on all-foam mattresses
Highlights:
  • Lifetime warranty and 365-day trial
  • Excellent value for money
  • Moderate firmness and a balanced, supportive feel
Nectar Mattress

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The Nectar Mattress is an all-foam model constructed of four layers. The Nectar’s foam layers absorb a significant amount of motion while remaining virtually silent.

The quilted memory foam cover is soft to the touch, while the Tencel fabric is breathable to allow more cooling airflow. The next layer uses gel memory foam. This foam conforms closely to the body to relieve pressure points, but the gel also helps dissipate heat often associated with close-conforming memory foam comfort layers. A memory foam transition layer supports the sleeper to prevent them from sinking in against the firmer support core, while the high-density polyfoam base layer reinforces the rest of the mattress.

The Nectar has a medium-firm feel, rating about 6 on the 10-point firmness scale. This firmness rating is popular with most sleepers, so it should be able to accommodate sleepers from most weight groups in any sleep position. Because the firmness is relatively mid-range, however, it is perhaps best suited for average-weight sleepers who weigh between 130 and 230 pounds.

Nectar has exceptionally an exceptionally long sleep trial and warranty. The sleep trial is 365-nights long, and the mattress has a lifetime limited warranty.

Titan Firm Hybrid

Best for Heavy Sleepers

Titan Firm Hybrid

Titan Firm Hybrid
Price Range: $699 - $1,249
Mattress Type: Hybrid
Firmness: Firm (8)
Trial length: 120 nights (30-night requirement)
Trial length: 120 nights (30-night requirement)
Warranty: 10 Year, Limited
Warranty: 10 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • People who weigh more than 230 pounds
  • Hot sleepers
  • Value seekers
Highlights:
  • Ultra-firm and supportive hybrid construction
  • Customers can add a cooling panel to improve temperature regulation
  • Sturdy pocketed coils secure the perimeter and minimize sinkage
Titan Firm Hybrid

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A large percentage of today’s mattresses are constructed with a medium to medium firm feel because these firmness levels are most popular among adults. The Titan Firm Hybrid by Brooklyn Bedding is a bit of an outlier due to a firm (8) feel and robust coil system that caters to people who weigh more than 230 pounds and others who prefer extra support from their mattress.

The hybrid features a comfort layer of gel-infused memory foam that conforms very gently to cushion the body and alleviate pressure without too much hug. Transitional polyfoam reinforces the top layer while the support core consists of pocketed coils and dense base foam. These bottom layers provide excellent stability for the entire mattress, especially around the edges where softer beds tend to sink and sag.

The coils also promote steady airflow to help the mattress maintain a comfortable temperature. For added cooling, you can request a panel of phase change material that is sewn into the top surface. This panel is designed to dissipate excess heat, so people who normally sleep warm may want to pay the additional fee for this feature.

The Titan Firm Hybrid is very inexpensive compared to the average hybrid and all customers in the contiguous U.S. qualify for free ground shipping. The mattress is backed by a 120-night sleep trial and a 10-year warranty against structural defects.

WinkBed

Best for Back Pain

WinkBed

WinkBed
Price Range: $1,049 - $1,849
Mattress Type: Innerspring
Firmness: Medium Soft (4), Medium Firm (6), Firm (7), Firm (8)
Trial length: 120 nights (30 night requirement)
Trial length: 120 nights (30 night requirement)
Warranty: Lifetime, Limited
Warranty: Lifetime, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Sleepers of all weights and prositions
  • People looking for a balance of conforming and support
  • Those who like high-profile (tall) mattresses
Highlights:
  • Several firmness levels to choose from
  • Robust support encourages spinal alignment
  • Backed by a lifetime warranty
WinkBed

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The WinkBed is a luxury hybrid mattress available in three firmness settings – medium soft (4), medium firm (6), and firm (7), firm (8) – to accommodate sleepers in different weight groups. The Winkbed comes in a high profile (14.5 inches), which is a result of its substantial foam comfort layers and coil support core.

The mattress features comfort layers of polyfoam, gel memory foam, and pocketed minicoils to create a supportive surface for stomach and side sleeping. The comfort system also contains a compressed cotton ‘lumbar pad’ that helps minimize back pain. These layers are covered by the eucalyptus-based Tencell lyocell material, which is known for its breathability and durability. Under this is a pocketed coil support core.

In addition to being generally supportive, the mattress also has strong edge support, largely due to a foam encasement around the pocketed coils that reinforces the perimeter of the bed and helps prevent sinkage in areas where owners tend to sit. The pocketed coils also allow the bed to sleep fairly cool, which can be beneficial for excessively hot sleepers.

Standard deliveries are free for WinkBed customers in the contiguous U.S., and White Glove delivery is available for an extra fee. The mattress qualifies for a 120-night sleep trial, which is longer than average, as well as a lifetime warranty.

Casper Original Hybrid

Best Cooling

Casper Original Hybrid

Casper Original Hybrid
Price Range: $695 - $1,495
Mattress Type: Hybrid
Firmness: Medium (5)
Trial length: 100 Nights (30-Night Requirement)
Trial length: 100 Nights (30-Night Requirement)
Warranty: 10 Year, Limited
Warranty: 10 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Side and back sleepers who weigh up to 230 pounds
  • People who usually sleep hot on beds with foam layers
  • Couples
Highlights:
  • Ventilated AirScape foam promotes cooling to prevent excessive heat retention
  • Zoned transitional layer provides enhanced reinforcement for the entire body
  • Breathable cover derived from recycled bottles
Casper Original Hybrid

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The Casper Original Hybrid builds on the plush, mixed-foam design that made the Casper Original so popular with sleepers. A comfort layer of perforated AirScape polyfoam generates airflow near the surface of the mattress to offset the foam’s heat-absorbing properties and keep you cool. The pocketed coil support core stabilizes the mattress and promotes interior airflow for added temperature regulation.

Although the Original Hybrid has a medium (5) feel, a zoned transitional layer reinforces the midsection and prevents uncomfortable sinkage for most sleepers weighing up to 230 pounds. Ample cushioning around the shoulders and hips helps to improve alignment for side sleepers and reduce pressure points along the spine – a common issue on firmer beds with people who primarily use this position. Back sleepers in this weight range should also receive adequate support around the torso and hips.

The softer feel and deep foam layers allow the Original Hybrid to perform well in areas where hybrids usually fall short. The foam layers also absorb movement and significantly cut down on motion transfer, so most people should be able to sleep soundly regardless of how much their partner moves around in bed. Another standout feature is the cover, which is composed of fabric derived from recycled plastic bottles.

The Original Hybrid’s price-point is quite reasonable compared to the average hybrid model. Casper will also ship the mattress for free to most locations in the contiguous U.S. and provincial Canada. Each purchase is backed by a 100-night sleep trial and a 10-year warranty.

Saatva Classic

Most Comfortable

Saatva Classic

Saatva Classic
Price Range: $849 - $2,099
Mattress Type: Innerspring
Firmness: Soft (3), Medium Firm (6), Firm (8)
Trial length: 180 Nights ($99 Return Fee)
Trial length: 180 Nights ($99 Return Fee)
Warranty: 15 Year, Limited
Warranty: 15 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, Split King, California King, Split Cal King
Who it's best for:
  • Sleepers who want to select between multiple firmness and thickness options
  • People who prefer a bouncy mattress
  • Customers who want help setting up their mattress
Highlights:
  • Three firmness levels and two height options
  • Free white-glove delivery, setup, and removal of old mattress
  • Plush comfort, reinforced by a robust two-layer coil support system
Saatva Classic

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The Saatva Mattress uses a hybrid design that combines multiple layers of foam with a dual-coil innerspring system to give the mattress support, bounce, and breathability.

A Euro pillow top cushions the surface of the mattress. This layer consists of an organic cotton cover and a layer of polyfoam. Underneath, there is a thin layer of memory foam to provide extra support and cushioning near the sleeper’s hips. The comfort system also includes a layer of pocketed coils. These coils contour to the body and allow airflow, while the pocketing reduces the spread of motion between coils.

The support base consists of durable Bonnell coils made from recycled steel. A foam encasement wraps around the perimeter of the mattress to prevent sagging and give the mattress a sturdy edge to allow sleepers to use the full mattress surface.

With three firmness and two height options, shoppers can select the combination that suits them best. The Saatva is available in soft (3), medium-firm (6), and firm (8), and it comes in 11.5-inch and 14.5-inch versions. The soft version may be a good fit for sleepers under 130 pounds, the medium-firm option may work well for sleepers between 130 and 230 pounds, and sleepers over 230 pounds may prefer the extra support of the firm version.

Saatva offers free White Glove delivery, a 15-year warranty, and a 180-night sleep trial.

Layla Mattress

Best for Side Sleepers

Layla Mattress

Layla Mattress
Price Range: $699 - $1,199
Mattress Type: Foam
Firmness: Reversible: Medium Soft (4), Firm (7)
Trial length: 120 nights
Trial length: 120 nights
Warranty: Lifetime, Limited
Warranty: Lifetime, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Sleepers looking for two firmness options in one bed
  • Side and back sleepers
  • Those who like the feeling of being ‘hugged’ by their mattress
Highlights:
  • Flippable design is soft on one side, medium firm on the other
  • Excellent conforming comfort, without excessive sinking
  • Lifetime warranty
Layla Mattress

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The Layla, a memory foam mattress known for it’s flippable design, features a medium soft feel on one side and a firm feel on the other. This all-foam bed is great for those who are unsure what their firmness preference is or want to invest in a bed that provides them with options.

The soft side of the mattress features a 3-inch comfort layer of copper-infused memory foam and a 2-inch layer of convoluted polyfoam. The copper infusion is designed to make the foam layers trap less body heat, preventing the mattress from getting too hot throughout the night. The firm side features the same copper-infused memory foam, but this time only one inch. Sandwiched between these two layers is a support core made from high density polyfoam.

Performance-wise, the Layla stands out in the pressure relief category. The soft side conforms closely to the sleeper’s body to relieve pressure points and may be a good option for side sleepers. The firm side does this less so, and is a good option for heavier sleepers or stomach and back sleepers who need a more supportive surface. The bed also isolates motion well and produces minimal noise when bearing weight, making it great for couples and light sleepers.

Layla offers a 120 night sleep trial and a lifetime non-prorated warranty. Additionally, they ship to the contiguous US for free.

Bear Hybrid

Best for Active People

Bear Hybrid

Bear Hybrid
Price Range: $1,095 - $1,995
Mattress Type: Hybrid
Firmness: Medium Firm (6)
Trial length: 100 nights (30-night requirement)
Trial length: 100 nights (30-night requirement)
Warranty: 20 Year, Limited
Warranty: 20 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Athletes and active people
  • Sleepers who weigh at least 130 pounds
  • Hot sleepers
Highlights:
  • Celliant fabric cover is designed to assist with muscle recovery
  • Balanced feel of robust support and conforming pressure relief
  • Extra-strength perimeter coils ensure sturdy edge support
Bear Hybrid

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The Bear Hybrid is a medium firm (6) hybrid that conforms evenly to the body, alleviates pressure, and helps with muscle recovery. This bed performs well across the board, and is a great option for active people and people with chronic pain issues.

The Bear Hybrid’s cover is made from Celliant fabric, a material that absorbs body heat, converts it into infrared energy, and transmits it back into the sleeper’s skin without making the bed feel too warm. As a result, sleepers who use Celliant covers often report better circulation, targeted pain relief, and faster physical recovery after strenuous workouts.

Soft foam is quilted into the cover for a plush feel across the surface. Two additional foam layers provide precise contouring without sinking too much, making the mattress a particularly comfortable choice for side sleepers who weigh 130-230 pounds and back and stomach sleepers who weigh less than 130 pounds. The support core is composed of pocketed coils. Thicker coils line the perimeter to prevent excessive sinkage when you sleep near the edges or get in and out of bed. The coils also promote airflow to help the mattress stay cool.

The Bear Hybrid is competitively priced, and ground shipping is free for customers in all 50 states. The mattress is backed by a 100-night sleep trial and a 20-year warranty.

Awara

Best Organic

Awara

Awara
Price Range: $1,299 - $1,799
Mattress Type: Hybrid
Firmness: Medium Firm (6)
Trial length: 365 nights (30-night requirement)
Trial length: 365 nights (30-night requirement)
Warranty: Lifetime, Limited
Warranty: Lifetime, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • People who prefer organic and sustainably sourced materials
  • Back and side sleepers
  • Shoppers looking for a long sleep trial
Highlights:
  • Bouncy surface with moderate contouring
  • Strong pressure relief
  • 365-night sleep trial and lifetime warranty
Awara

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The Awara Mattress is a latex hybrid bed made with organic materials as well as latex certified by the Rainforest Alliance, which ensures sustainable sourcing. The mattress is a great value compared to other beds with similar hybrid construction.

The Awara has a medium firm surface that rates 6 on our 10-point firmness scale. It features a plush Euro-top with a 4-inch comfort layer of natural Dunlop latex. The comfort layer has a bouncy feel that latex surfaces are known for, as well as moderate contouring. Beneath is a 9-inch support core made of pocketed coils. The coil system provides excellent support but is also responsive enough to further promote contouring. The cover is made from a blend of organic cotton and organic wool.

Because of the Awara’s contouring surface and medium firm feel, it is an excellent bed for side and back sleepers, especially those who weigh 130 pounds or more. These sleep positions typically require a balance of support and cushion to promote healthy spinal alignment during sleep, and the Awara rises to the occasion. The surface also provides adequate relief for side sleepers who experience painful pressure points in areas such as the shoulders or hips.

Awara provides free shipping and returns within the contiguous U.S. It also offers a generous 365-night sleep trial and lifetime warranty.

OkiSoft

Best Memory Foam

OkiSoft

OkiSoft
Price Range: $340 - $750
Mattress Type: Foam
Firmness: Medium (5)
Trial length: 365 nights
Trial length: 365 nights
Warranty: 10 Year, Limited
Warranty: 10 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • People who refer a soft feel and close conforming
  • Side sleepers who weigh up to 230 pounds
  • Value seekers
Highlights:
  • Budget-friendly
  • Deep body-contouring and pressure relief
  • Generous 365-day sleep trial
OkiSoft

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OkiOki is a mattress brand that offers a selection of memory foam and hybrid models that cater to different body types and sleep positions. As its name implies, the OkiSoft is the company’s plushest model, rating a 5 on the 1-10 firmness scale.

This all-foam mattress is constructed with a memory foam comfort layer and a support core made of high-density polyfoam. The balanced feel of this mattress makes it ideal for those who weigh 230 pounds or less, particularly side sleepers.

The foam delivers precise contouring and even weight distribution in order to alleviate discomfort and pressure points along the spine. The OkiSoft also excels at isolating motion and reducing transfer, so couples can rest undisturbed when their partner moves in bed or gets on and off the mattress. The Ice Yarn fabric cover is also designed to draw heat away from your body, allowing the mattress to sleep cooler than many competing memory foam models.

Considering the average memory foam mattress costs at least $900 in a queen size, the OkiSoft is very reasonably priced. OkiOki also provides free shipping for all contiguous U.S. orders. The mattress comes with a year-long sleep trial, giving you ample time to decide whether to keep, return, or exchange it. A 10-year warranty is also included with each order.

What are the Benefits of Buying a Mattress Online?


Online mattress sales have skyrocketed largely due to the many benefits associated with shopping online. While the perceived benefits may vary between shoppers, here are a few common reasons why people enjoy buying mattresses online.

Affordability

Because direct-to-consumer mattress companies have less overhead than most brick-and-mortar stores, it is often more affordable to buy a mattress online than in-store. This is particularly true of mattresses that ship compressed. Many manufacturers only build a mattress after an order is placed, cutting back on the cost of storage.

Sleep Trials

Some people are nervous about purchasing a mattress online because they cannot feel the mattress before placing their order. Online mattress companies are aware of this concern and usually offer sleep trials to put customers’ minds at ease and give them an option if they don’t like the mattress they purchased. Since these sleep trials often last around 100 nights, they can give sleepers a much more realistic idea of how the mattress performs for them than shoppers would get by trying a mattress in a store.

Convenient

Many customers find purchasing a mattress online more convenient than buying one in a store. Since online buyers are not limited by store hours, they can shop whenever it’s convenient for them. Additionally, many mattresses that ship compressed do not require a signature for delivery, so the customer may not need to be home to receive the shipment. They can then unpackage the mattress themselves without having a delivery team in their house.

How to Buy a Mattress Online

With so many online mattress companies, it can be hard to know where to start. Starting by assessing your own needs and preferences can help you narrow your focus. Reading mattress reviews can also help you understand what factors play a role in a mattress’s performance, giving you the tools you need to better assess your options.

The brands that make the mattresses listed above are some popular online options. Nectar, Tuft & Needle, Casper, Saatva, Leesa, Brooklyn Bedding, Purple, and Helix are some of the most well-known names on the market. Many of these brands produce several mattress models, so even if the options we noted above don’t meet your needs, another model by these brands might.

Buying a mattress online is a simple process. The product sight usually has a menu with different mattress sizes. Select the size you are interested in. Depending on the mattress, you may also have additional options to choose from, including firmness, height, and optional add-on products. Choose what you like and add your selection to the cart. During the checkout process, you’ll be asked to give contact and payment information. Payment usually requires a credit card.

To get the best deal on your mattress, watch for special offers from the mattress companies. Many companies have frequent promotions, which may include discounts or free products. While shoppers can find deals like this all year, they’re particularly common on holiday weekends, like Martin Luther King Jr. Day, Presidents Day, Memorial Day, the Fourth of July, Labor Day, and Thanksgiving.

Unboxing

Most online retailers will give customers instructions on how to unbox their mattresses. Following the manufacturer’s instructions can help ensure the process goes smoothly and you don’t inadvertently damage the mattress. While we encourage you to follow the unboxing instructions provided by the manufacturer, we’ll give you an overview of what the process may entail for compressed mattresses.

Before unpacking the mattress, move it to the room in which you intend to use it. Since the mattress is compressed in the package, it is much less bulky, making it easier to navigate through hallways and around corners. Additionally, the packaging often has handles for easier carrying.

Once the mattress is in your room of choice, most manufacturer instructions call for using a knife or scissors to carefully open the box, keeping the sharp object away from the mattress to avoid damaging it. Next, the customer slides the compressed mattress out of the box and carefully unwraps the plastic encasing the mattress. Some companies will include a special tool to do this.

After a mattress is unpackaged, it may require some time to expand and air out. This varies between manufacturers. Some mattresses are usable right away, while others require a few days to decompress. Do not be concerned if your mattress does not immediately look or feel like you expected. It may not be done expanding, which could influence the look and feel. Following the manufacturer’s instructions can help ensure you don’t damage your mattress by sleeping on it prematurely.

Moving and unboxing a compressed mattress usually doesn’t require a lot of strength, but it is generally advisable to have someone help you since a mattress may be too heavy for some individuals to unpack on their own.

Off-Gassing

Off-gassing is a term used to refer to the smell emitted by many new mattresses. While any new mattress may have a smell, compressed mattresses are especially likely to retain some manufacturing odors since they do not have the opportunity to air out in a storage facility. Off-gassing smells vary between mattresses, but generally, they are akin to a “new” smell, like you may notice in a new car or with new paint.

All-foam mattresses are particularly prone to off-gassing odors. Foams often emit volatile organic compounds (VOCs), which are gaseous chemicals that may have a noticeable smell. While some people may find these odors displeasing, they are not usually harmful to most individuals. However, some individuals may experience headaches, dizziness, nausea, or symptoms of allergies. Individuals with respiratory conditions or allergies should take particular care to avoid issues.

Sleepers who are sensitive to smells may wish to look for a model with less off-gassing potential. Mattresses that contain polyfoam and/or memory foam are usually the most prone to off-gassing odors. Innerspring and natural latex models may have a slight initial odor but are less likely to produce noticeable off-gassing.

Off-gassing odors usually dissipate on their own. However, sleepers may wish to leave their new mattress in a well-ventilated space for a few days to allow it to air out before introducing it in their bedroom. Manufacturers often provide instructions on the best practices for airing out the mattress.

Foundations and Platforms

Bed-in-a-box mattresses do not come with a solid platform or foundation for the mattress to rest on. However, they require even support to prevent sagging and extend the life of the mattress. Many mattress companies specify what sort of base to use, so customers should review manufacturer information to make sure they select a base that complies with company guidelines. Without a proper base, the customer risks voiding the mattress’s warranty.

Most mattress bases fall into two categories: platform beds or bed frames with box springs. A platform bed lifts the mattress off the ground and supports the mattress. With a bed frame and box spring, these two components work together to provide the lift and support. The bed frame raises the sleeping surface, while the box spring supports the mattress.

How Do You Know an Online Mattress Company is Reputable?

Online mattress companies are increasingly common, and many brands look quite similar on the surface. If you are unsure whether or not a company is reputable, researching it further can help save a lot of headaches in the long run.

First, we recommend reading the company’s website carefully. Many companies are eager to tout their mattresses’ features and detail the company’s background. This can give you a clearer picture of the product and brand.

Next, reading mattress reviews can help inform your decision. You can find reviews for virtually every model from reputable brands. While new models may have fewer reviews, you should still be able to find some information about them online.

For additional reassurance, you might also look at the company’s rating from the Better Business Bureau. Since the bed-in-a-box industry is still young, many reputable companies do not yet have ratings. However, the most well-known companies usually have Better Business Bureau ratings, which might put your mind at ease.

Finally, a company’s return and warranty policies may also be indicative of its trustworthiness. Online mattress companies frequently offer sleep trials and warranties, so reading the fine print on these policies may help you judge whether you trust the company.

Shipping, Returns, and Warranties

As noted in the section above, a company’s warranty and sleep trial may point to its trustworthiness. When a company stands behind their products with generous return and warranty policies, it may show that they aim to produce a quality product and want their customers to be satisfied.

But beyond that, understanding a company’s policies on shipping, return, and warranties can give you a clearer idea of what to expect when purchasing your mattress.

Shipping

How long does it take to ship?
Shipping times vary between manufacturers. Since many bed-in-a-box companies only construct a mattress after an order is placed, you can generally expect construction to take at least a few business days and shipping to take around a week.

Where does it ship from?
Many bed-in-a-box companies ship directly from the manufacturing facility. The locations of these facilities vary between companies, which can affect the shipping time. Company websites frequently note the location of the factory, which might give you a better idea of when you can expect your mattress to arrive.

How is it shipped?
Shipping methods vary between companies, and some companies have multiple shipping options. Online retailers frequently ship mattresses compressed in a box. When using this method, the customer may not need to be home to receive the shipment.

Some companies also have White Glove delivery. While a few companies provide White Glove delivery free of charge, others offer it for an extra fee. White Glove delivery frequently includes mattress setup and packing removal. In some cases, it may also include old mattress removal, but some companies charge an extra fee for this service.

Returns

Are returns free?
Free returns are quite common for online mattresses. Policies vary between companies, though many offer a 100-night return period. Some mattress companies also have a required break-in period, where a sleeper must try the mattress for a set amount of time before it is eligible for return.

While many companies accept returns and give a full refund, others may deduct shipping or recycling fees.

How are they handled?
Generally, the customer contacts the customer service team within the designated return window to arrange the return of the mattress.

How does one return a mattress? Do you have to drop it off somewhere? What happens to a returned mattress?

The return process varies between companies. Some ask you to donate the unwanted mattress to an approved charity and provide photos and donation receipts as proof. Others send a team to remove the unwanted mattress for you. A few may ask you to package your mattress for a team to pick it up from your curb. You may wish to read the company’s return policy for additional information on the specific process.

Warranties

What is a warranty? Why do companies offer them?
Warranties protect a purchase against qualifying defects. Companies offer warranties to ensure customers that they will stand behind the mattress and work to correct qualifying issues that arise.

What does a warranty typically cover?
Mattress warranties generally cover specific defects in materials or craftsmanship. Virtually all mattress warranties will cover indentations that measure a certain depth (typically 1 inch or 1.5 inches). Some mattress warranties will also cover defects in the mattress cover, splitting in the foam, and other similar issues.

What should customers look for when comparing warranties?
While reading a warranty policy may seem intimidating, looking it over ahead of time can give you a clearer idea of what is covered and what you must do to qualify for warranty coverage.

First, we suggest that you look over what the policy requires of customers. They often require that the law tag must remain attached, the customer must have proof of purchase (a receipt), and the customer must be the original purchaser and have bought the mattress from an authorized seller. Warranty policies also frequently dictate how a customer must care for his or her mattress, and violating these terms could void the warranty.

Most companies also list what is and isn’t covered by their warranty policies. Some companies cover more potential defects than others, so looking at these lists may help you determine how comprehensive the policy is.

Finally, check the warranty length and whether the warranty is prorated. The length of the warranty indicates how long you’ll continue to have warranty coverage. If the warranty is prorated, it means you may be responsible for part of the cost of repair or replacement. Note that some warranty policies also dictate that the customer is responsible for shipping and handling charges.

Types of Mattresses Sold Online

There are several different types of mattresses on the market today, and you can buy all the major types of mattresses online. A mattress’s quality, construction, and materials can lead to notable differences between models within the same category. However, certain types of mattresses tend to share some similar features.

Hybrid

Definition: Hybrid mattresses get their name because they act like a cross between a foam or latex model and a traditional innerspring. They generally pair a substantial comfort layer of foam and/or latex with a coil support core.
Highlight: Benefits of Two Mattress Types with Fewer Drawbacks. Hybrids often have some of the benefits of both foam and innerspring mattresses without as many drawbacks. The foam and/or latex in the comfort layer usually contours to the body, isolates motion, and muffles noise, while the coil support layer tends to give the mattress extra bounce, and edge support.

Innerspring

Definition: The main defining feature of an innerspring mattress is the layer of metal coils. The bulk of the mattress is made up of this substantial coil layer, though it may also have a thin top layer of a material like cotton or foam for a bit more softness.
Highlight: Budget Friendly. Innerspring mattresses are often more affordable than other types of mattresses. For shoppers who are nervous to purchase a mattress online for the first time, this price point may seem less intimidating.

Latex

Definition: Latex mattresses may be constructed of natural latex, synthetic latex, or a blend. Natural latex can be fabricated using either the Talalay process or Dunlop process, which influences the overall feel of the resulting latex foam. Talalay latex tends to be bouncier, while Dunlop latex is usually  more durable.
Highlight: Durable. Natural latex mattresses tend to last longer than most other types of mattresses, so sleepers might not need to replace them as often.

Airbed

Definition: An airbed’s support comes from two or more air chambers, which can be emptied or filled using either a manual control, a remote, or an app. Some airbeds may also use a comfort layer of foam of latex for added comfort.
Highlight: Adjustable. The sleeper can adjust the feel of the airbed by filling or emptying air chambers. Fuller air chambers create a firmer feel, while emptier air chambers make the bed softer. Since online shoppers frequently haven’t experienced the mattress and worry it may not be comfortable for them, the adjustable firmness of an airbed gives them the chance to modify the feel to match their needs and preferences.

Foam

Definition: Most all-foam mattresses are constructed either entirely of polyfoam or a combination of memory foam and polyfoam. Some may also incorporate one or more layers of latex. The foams used in all-foam models can be fabricated with different feels. Softer foams are traditionally used in the comfort layer and firmer foams are used in the support layer.
Highlight: Close Conforming. Foam mattresses, especially those with memory foam, tend to conform exceptionally closely to a sleeper’s body. This can provide pressure relief and create the characteristic hugging sensation often associated with foam mattresses.

Important Considerations When Buying a Mattress Online

Looking at mattress websites can be confusing. With so many special terms and eye-catching graphics, it’s easy to miss the most important details. Below, we’ll share some of the most important factors to take into account as you shop for a mattress online.

  • Sleeping Position: An individual’s preferred sleeping position influences how they experience a mattress. Side sleepers often need more contouring to relieve pressure points and align their spines, while back and stomach sleepers frequently favor a firmer feel that doesn’t sink excessively around their midsections.
  • Mattress Type: Each type of mattress has distinct benefits that may appeal to some sleepers. Paying attention to the type of mattress you’re looking at can help you deduce how its potential pros and cons.
  • Contouring: Contouring is how a mattress adjusts to a sleeper’s body shape. This can relieve pressure points and help promote proper spinal alignment.
  • Quality Materials: Quality materials frequently last longer and can lend to a more comfortable sleep experience. While high-quality materials often come along with a higher price point, the expense may be worth it depending on the sleeper’s needs and preferences.
  • Firmness Level: Mattresses come in a wide range of firmness options. Sleepers who weigh under 130 pounds frequently prefer softer mattresses that allow them to sink in, while sleepers who weigh over 230 pounds often gravitate towards a firmer mattress for extra support.
  • Pressure Relief: Sleepers may experience pressure points. This is particularly true of side sleepers, whose wider hips and shoulders put more pressure on a mattress. A mattress that cradles the sleeper can distribute their body weight more evenly to relieve these pressure points.
  • Edge Support: People who like to sit or sleep near the perimeter of the bed may prefer a mattress with a strong edge. When a mattress doesn’t have reinforced edges, sleepers may experience sinkage that makes the perimeter of the bed feel unstable. Good edge support can help expand the usable mattress surface by making the edge feel secure.
  • Temperature Regulation: Depending on its build and materials, a mattress may promote airflow or trap heat. People who tend to sleep hot may favor models engineered for cooling.

Frequently Asked Questions

  • Is an online mattress right for me?

    Thanks to a boom in the online “bed-in-a-box” industry, today’s mattress shoppers can choose from virtually hundreds of different models. Whether you prefer the deep body-hug of memory foam, the gentle contouring of latex, the bounciness of a coil mattress, or the customizable firmness of an airbed – there’s undoubtedly a mattress on the market that suits your needs and preferences.

    There are a few drawbacks to ordering a mattress online, such as not being able to speak directly with mattress sales staff or test out the bed before you buy. However, for most shoppers, the pros of online mattresses – such as convenient purchasing, free delivery, and lower prices – outweigh the cons.

  • What type of online mattress should I buy?

    The best online mattress for you will depend entirely on your needs and preferences as a sleeper, as well as your shopping budget. People who enjoy a mattress that provides body-contouring and alleviates pressure typically find all-foam beds most comfortable. The same goes for couples, as these mattresses often excel at motion isolation and don’t make noise.

    If you want the benefits of memory foam but need more support – and have some extra spending money – then a foam hybrid will probably be your best bet. Some people want less contouring and more support from their mattress, as well as consistent temperature control.Those who are shopping with limited funds should opt for an innerspring.

    An all-latex or latex hybrid will most likely cost more, but deliver the same perks that an innerspring offers. If you’re looking for a mattress with adjustable firmness, smart bed capabilities, and other bells and whistles, then an airbed should suit your needs the best – but be warned: these mattresses tend to be quite expensive.

  • Is it better to buy a mattress online or in a store?

    Buying a mattress at a brick-and-mortar store carries certain advantages over shopping online. You’ll get the opportunity to speak with knowledgeable sales staff in-person, test out the feel of a mattress you’re interested in buying, and – in many cases – receive free in-home setup with your order.

    However, there are downsides to consider too. For one, you’re beholden to hours when the store is open for business – and weekend shopping with crowdes can be frustrating. Mattresses also tend to be more expensive at these locations due to higher overhead costs. If you’re looking for a quick, convenient mattress shopping experience, then an online brand will probably serve you best.

    Online mattresses also tend to cost less, and while these orders may not qualify for in-home setup, most customers in the contiguous U.S. will receive free doorstep delivery. And while you won’t be able to test out the mattress firsthand before buying, most online brands offer sleep trials of at least 90 nights that include full refunds and free shipping on all returns.