In recent years, direct-to-consumer mattress companies have skyrocketed in popularity. While some companies offer White Glove delivery, most online mattress companies compress the mattress and ship it in a box directly to the customer’s home.
Purchasing a mattress online has distinct benefits. Customers have access to a huge range of options instead of being limited to what’s in stock at their local mattress store, and online retailers tend to have lower prices due to reduced operating costs. Plus, most online mattress companies have sleep trials that give you a chance to try the mattress in your home rather than limiting you to a quick in-store test.
Because they can’t physically experience the mattress before ordering it, some customers are understandably skeptical of ordering a mattress online. In this guide, we’ll try to put your mind at ease by sharing our top online mattress picks, assessing the benefits of buying a mattress online, explaining the purchasing process, and discussing what to consider as you shop.
|Nectar||Foam||6 (Medium Firm)||$799|
|Tuft and Needle Original||Foam||Medium Firm (6.5)||$595|
|Saatva||Innerspring||Soft (2-3), Medium Firm (6), Firm (7-8)||$1,199|
|Leesa Hybrid||Hybrid||Medium Firm (6)||$1,699|
|Brooklyn Bedding Signature||Hybrid||Medium Soft (4), Medium Firm (6), Firm (7-8)||$949|
|Purple||Foam||Medium Firm (6)||$1,099|
|Helix Midnight||Hybrid||Medium Firm (6)||$999|
The Saatva’s three firmness and two height options can accommodate most sleepers, and free White Glove delivery makes setup a breeze.
The Brooklyn Bedding Signature balances the benefits of innerspring and all-foam mattresses, giving the mattress strong motion isolation, temperature regulation, edge support, bounce, and pressure relief.
The Helix Midnight’s Memory Plus Foam comfort layer conforms without excessive sinkage, while the coil layer gives the mattress breathability and bounce.
The Nectar Mattress is an all-foam model constructed of four layers. The Nectar’s foam layers absorb a significant amount of motion while remaining virtually silent.
The quilted memory foam cover is soft to the touch, while the Tencel fabric is breathable to allow more cooling airflow. The next layer uses gel memory foam. This foam conforms closely to the body to relieve pressure points, but the gel also helps dissipate heat often associated with close-conforming memory foam comfort layers. A memory foam transition layer supports the sleeper to prevent them from sinking in against the firmer support core, while the high-density polyfoam base layer reinforces the rest of the mattress.
The Nectar has a medium-firm feel, rating about 6 on the 10-point firmness scale. This firmness rating is popular with most sleepers, so it should be able to accommodate sleepers from most weight groups in any sleep position. Because the firmness is relatively mid-range, however, it is perhaps best suited for average-weight sleepers who weigh between 130 and 230 pounds.
Nectar has exceptionally an exceptionally long sleep trial and warranty. The sleep trial is 365-nights long, and the mattress has a lifetime limited warranty.
The Tuft & Needle Original is an all-foam model that uses two layers of polyfoam for a balance of contouring and support. This construction also lends particularly well to pressure relief, motion isolation, and noise control.
The Tuft & Needle’s cover is crafted to be both breathable and soft to the touch. The comfort layer uses open-cell polyfoam infused with graphite and gel. These graphite and gel infusions are designed to pull heat away from the sleeper’s body and trap it there, while the open cell structure allows airflow through the comfort layer to further disperse the heat. This comfort layer construction allows the Tuft & Needle to sleep cooler than many all-foam mattresses. To reinforce the comfort layer and stabilize the mattress, the Tuft & Needle uses a high-density support layer.
Rating at a 6 on the firmness scale, the Tuft & Needle has a medium-firm feel. While this firmness is likely to be acceptable for most people, it may be most appropriate for sleepers who weigh between 130 and 230 pounds. Because the Tuft & Needle balances conforming and support, it may be particularly well suited for average-weight side and back sleepers.
Tuft & Needle has a 100-night trial and a 10-year limited warranty.
The Casper Original is an all-foam mattress with four distinct layers that combine for strong motion isolation, minimal noise, pressure relief, and support.
The top layer of the mattress uses open-cell polyfoam. This type of foam tends to be more responsive than memory foam, while the open cell structure enhances the airflow through the comfort system. The second layer of the comfort system is memory foam, which provides cradling and pressure relief.
Next, there is a polyfoam transition layer. This layer is zoned with extra support in the midsection to prevent the hips from sinking in too deeply, thereby promoting better spinal alignment. The base layer uses high-density polyfoam to support the top layers and make the mattress more durable.
Coming in around 5 on the firmness scale, the Casper has a medium feel. This means the Casper is on the softer edge of the range that most sleepers prefer, making it exceptionally appropriate for sleepers who weigh under 130 pounds. Sleepers who weigh 130 to 230 pounds, particularly those who sleep on their sides, may also enjoy this firmness.
The Casper Mattress has a 100-night trial period and a 10-year limited warranty.
The Saatva Mattress uses a hybrid design that combines multiple layers of foam with a dual-coil innerspring system to give the mattress support, bounce, and breathability.
A Euro pillow top cushions the surface of the mattress. This layer consists of an organic cotton cover and a layer of polyfoam. Underneath, there is a thin layer of memory foam to provide extra support and cushioning near the sleeper’s hips. The comfort system also includes a layer of pocketed coils. These coils contour to the body and allow airflow, while the pocketing reduces the spread of motion between coils.
The support base consists of durable Bonnell coils made from recycled steel. A foam encasement wraps around the perimeter of the mattress to prevent sagging and give the mattress a sturdy edge to allow sleepers to use the full mattress surface.
With three firmness and two height options, shoppers can select the combination that suits them best. The Saatva is available in soft (2-3), medium-firm (6), and firm (7-8), and it comes in 11.5-inch and 14.5-inch versions. The soft version may be a good fit for sleepers under 130 pounds, the medium-firm option may work well for sleepers between 130 and 230 pounds, and sleepers over 230 pounds may prefer the extra support of the firm version.
Saatva offers free White Glove delivery, a 15-year warranty, and a 120-night sleep trial.
The Leesa Mattress uses an all-foam construction with three layers of foam, giving the mattress exceptional motion isolation and pressure relief while remaining virtually silent.
A two-part comfort system is responsible for the Leesa’s distinct hug. The top layer of the mattress is constructed of high-density polyfoam. This foam is engineered to be responsive, making it easier to change position during the night, while still contouring to the shape of the sleeper’s body. It is also somewhat breathable, so it doesn’t trap as much heat as many all-foam mattresses on the market. The second layer uses memory foam, which contours closely to the sleeper’s body for pressure relief and improved spinal alignment.
A support layer of high-density polyfoam gives the mattress a stable base, while a soft-to-the-touch twill cover with Leesa’s signature four-stripe design encases the bed.
The Leesa rates around 5 on the firmness scale, giving the mattress a medium feel. While this is in the average range many sleepers prefer, it is towards the soft end of that range. This firmness rating makes it a good match for sleepers under 230 pounds.
Customers receive a 100-night trial and 10-year limited warranty when they purchase the Leesa Mattress.
The Brooklyn Bedding Signature is a hybrid model with multiple layers of polyfoam and a support core of pocketed coils. Due to the Brooklyn Bedding Signature’s construction, it provides a balance between the benefits usually associated with foam mattresses and those of innerspring models, including motion isolation, pressure relief, temperature control, responsiveness, bounce, and edge support.
A proprietary foam top layer is crafted to combine the responsiveness of latex with the cradling of memory foam. A gel infusion helps cool the surface. Next, a polyfoam transition layer gives deep compression support while preventing sleepers from sinking in against the coil layer.
The support core consists of pocketed coils. These coils respond independently to cradle the body and reduce motion transfer. This layer is also quite breathable, allowing heat to dissipate. A base layer of high-density polyfoam reinforces the coil layer and supports the mattress.
The Brooklyn Bedding Signature comes in three firmness options: medium-soft (4), medium-firm (6), and firm (7-8). This range of options is wide enough to accommodate sleepers from different weight groups with different position preferences. Sleepers under 130 pounds may prefer the medium-soft, sleepers between 130 and 230 may favor the medium-firm, and sleepers over 230 pounds may gravitate towards the firm.
A 120-night sleep trial and a 10-year warranty come with the Brooklyn Bedding Signature.
The Purple Mattress is an all-foam model with a unique proprietary comfort grid, lending to the mattresses motion isolation, pressure relief, temperature neutrality, noise control, and responsiveness.
A soft, breathable cover is crafted to stretch, allowing the material underneath to better adjust to the sleeper’s body. The comfort layer uses the proprietary Purple Grid. This layer is constructed of Hyper-Elastic Polymer that forms a grid pattern. The walls of this grid can buckle under pressure to contour to the sleeper’s body and relieve pressure points. However, the material also springs back quickly when pressure is removed, giving the Purple a more responsive feel than many all-foam mattresses.
Next, a transition layer of high-density polyfoam serves as a barrier between the comfort layer and the support layer. At 3.5 inches, this transition layer is exceptionally thick, contributing to the mattress’s supportive feel. A base layer of high-density polyfoam reinforces the top layers of the mattress.
The Purple Mattress has a medium-firm feel, rating around 6 on the 10-point firmness scale. While this firmness level may appeal to sleepers from all weight groups, the Purple’s comfort grid responds well for sleepers under 230 pounds, and the thick transition layer provides good support for lightweight and average-weight individuals, especially back sleepers.
The Purple has a 10-year limited warranty and a 100-night sleep trial.
The Helix Midnight uses a hybrid design with multiple layers of foam and a layer of pocketed coils. This construction balances bounce, contouring, edge support, and temperature neutrality.
A soft-to-the-touch cover is crafted to allow airflow. The comfort layer uses memory foam to conform to a sleeper’s body and relieve pressure points. The transition layer supports the sleeper and prevents them from sinking in against the support core.
A layer of pocketed coils acts as the mattress’s support layer. This layer is breathable, allowing airflow to cool the mattress. The coils can respond individually, reducing the spread of motion and cradling the sleeper more deeply. Reinforced coils around the perimeter support the edge of the bed to make it easier to use the full mattress surface. Beneath the coils, a polyfoam layer serves as a stable base.
The Helix Midnight is a medium-firm model, rating at about 6 on the firmness scale. This falls in the range most sleepers prefer. The combination of cushioning and support is perhaps best suited for sleepers under 230 pounds. Back sleepers, in particular, may appreciate the stable support of the pocketed coil system.
The Helix Midnight comes with a 10-year limited warranty and a 100-night sleep trial.
Online mattress sales have skyrocketed largely due to the many benefits associated with shopping online. While the perceived benefits may vary between shoppers, here are a few common reasons why people enjoy buying mattresses online.
Because direct-to-consumer mattress companies have less overhead than most brick-and-mortar stores, it is often more affordable to buy a mattress online than in-store. This is particularly true of mattresses that ship compressed. Many manufacturers only build a mattress after an order is placed, cutting back on the cost of storage.
Some people are nervous about purchasing a mattress online because they cannot feel the mattress before placing their order. Online mattress companies are aware of this concern and usually offer sleep trials to put customers’ minds at ease and give them an option if they don’t like the mattress they purchased. Since these sleep trials often last around 100 nights, they can give sleepers a much more realistic idea of how the mattress performs for them than shoppers would get by trying a mattress in a store.
Many customers find purchasing a mattress online more convenient than buying one in a store. Since online buyers are not limited by store hours, they can shop whenever it’s convenient for them. Additionally, many mattresses that ship compressed do not require a signature for delivery, so the customer may not need to be home to receive the shipment. They can then unpackage the mattress themselves without having a delivery team in their house.
With so many online mattress companies, it can be hard to know where to start. Starting by assessing your own needs and preferences can help you narrow your focus. Reading mattress reviews can also help you understand what factors play a role in a mattress’s performance, giving you the tools you need to better assess your options.
The brands that make the mattresses listed above are some popular online options. Nectar, Tuft & Needle, Casper, Saatva, Leesa, Brooklyn Bedding, Purple, and Helix are some of the most well-known names on the market. Many of these brands produce several mattress models, so even if the options we noted above don’t meet your needs, another model by these brands might.
Buying a mattress online is a simple process. The product sight usually has a menu with different mattress sizes. Select the size you are interested in. Depending on the mattress, you may also have additional options to choose from, including firmness, height, and optional add-on products. Choose what you like and add your selection to the cart. During the checkout process, you’ll be asked to give contact and payment information. Payment usually requires a credit card.
To get the best deal on your mattress, watch for special offers from the mattress companies. Many companies have frequent promotions, which may include discounts or free products. While shoppers can find deals like this all year, they’re particularly common on holiday weekends, like Martin Luther King Jr. Day, Presidents Day, Memorial Day, the Fourth of July, Labor Day, and Thanksgiving.
Most online retailers will give customers instructions on how to unbox their mattresses. Following the manufacturer’s instructions can help ensure the process goes smoothly and you don’t inadvertently damage the mattress. While we encourage you to follow the unboxing instructions provided by the manufacturer, we’ll give you an overview of what the process may entail for compressed mattresses.
Before unpacking the mattress, move it to the room in which you intend to use it. Since the mattress is compressed in the package, it is much less bulky, making it easier to navigate through hallways and around corners. Additionally, the packaging often has handles for easier carrying.
Once the mattress is in your room of choice, most manufacturer instructions call for using a knife or scissors to carefully open the box, keeping the sharp object away from the mattress to avoid damaging it. Next, the customer slides the compressed mattress out of the box and carefully unwraps the plastic encasing the mattress. Some companies will include a special tool to do this.
After a mattress is unpackaged, it may require some time to expand and air out. This varies between manufacturers. Some mattresses are usable right away, while others require a few days to decompress. Do not be concerned if your mattress does not immediately look or feel like you expected. It may not be done expanding, which could influence the look and feel. Following the manufacturer’s instructions can help ensure you don’t damage your mattress by sleeping on it prematurely.
Moving and unboxing a compressed mattress usually doesn’t require a lot of strength, but it is generally advisable to have someone help you since a mattress may be too heavy for some individuals to unpack on their own.
Off-gassing is a term used to refer to the smell emitted by many new mattresses. While any new mattress may have a smell, compressed mattresses are especially likely to retain some manufacturing odors since they do not have the opportunity to air out in a storage facility. Off-gassing smells vary between mattresses, but generally, they are akin to a “new” smell, like you may notice in a new car or with new paint.
All-foam mattresses are particularly prone to off-gassing odors. Foams often emit volatile organic compounds (VOCs), which are gaseous chemicals that may have a noticeable smell. While some people may find these odors displeasing, they are not usually harmful to most individuals. However, some individuals may experience headaches, dizziness, nausea, or symptoms of allergies. Individuals with respiratory conditions or allergies should take particular care to avoid issues.
Sleepers who are sensitive to smells may wish to look for a model with less off-gassing potential. Mattresses that contain polyfoam and/or memory foam are usually the most prone to off-gassing odors. Innerspring and natural latex models may have a slight initial odor but are less likely to produce noticeable off-gassing.
Off-gassing odors usually dissipate on their own. However, sleepers may wish to leave their new mattress in a well-ventilated space for a few days to allow it to air out before introducing it in their bedroom. Manufacturers often provide instructions on the best practices for airing out the mattress.
Explain that mattresses that are sold in a box don’t come with platforms or foundations for the mattress to sit on. Briefly explain the options sleepers have for mattress foundations. Explain that bed frames and platforms are recommended for most beds, and point sleepers to look at the individual companies for more information on the best options for their chosen mattress.
Bed-in-a-box mattresses do not come with a solid platform or foundation for the mattress to rest on. However, they require even support to prevent sagging and extend the life of the mattress. Many mattress companies specify what sort of base to use, so customers should review manufacturer information to make sure they select a base that complies with company guidelines. Without a proper base, the customer risks voiding the mattress’s warranty.
Most mattress bases fall into two categories: platform beds or bed frames with box springs. A platform bed lifts the mattress off the ground and supports the mattress. With a bed frame and box spring, these two components work together to provide the lift and support. The bed frame raises the sleeping surface, while the box spring supports the mattress.
Online mattress companies are increasingly common, and many brands look quite similar on the surface. If you are unsure whether or not a company is reputable, researching it further can help save a lot of headaches in the long run.
First, we recommend reading the company’s website carefully. Many companies are eager to tout their mattresses’ features and detail the company’s background. This can give you a clearer picture of the product and brand.
Next, reading mattress reviews can help inform your decision. You can find reviews for virtually every model from reputable brands. While new models may have fewer reviews, you should still be able to find some information about them online.
For additional reassurance, you might also look at the company’s rating from the Better Business Bureau. Since the bed-in-a-box industry is still young, many reputable companies do not yet have ratings. However, the most well-known companies usually have Better Business Bureau ratings, which might put your mind at ease.
Finally, a company’s return and warranty policies may also be indicative of its trustworthiness. Online mattress companies frequently offer sleep trials and warranties, so reading the fine print on these policies may help you judge whether you trust the company.
As noted in the section above, a company’s warranty and sleep trial may point to its trustworthiness. When a company stands behind their products with generous return and warranty policies, it may show that they aim to produce a quality product and want their customers to be satisfied.
But beyond that, understanding a company’s policies on shipping, return, and warranties can give you a clearer idea of what to expect when purchasing your mattress.
How long does it take to ship?
Shipping times vary between manufacturers. Since many bed-in-a-box companies only construct a mattress after an order is placed, you can generally expect construction to take at least a few business days and shipping to take around a week.
Where does it ship from?
Many bed-in-a-box companies ship directly from the manufacturing facility. The locations of these facilities vary between companies, which can affect the shipping time. Company websites frequently note the location of the factory, which might give you a better idea of when you can expect your mattress to arrive.
How is it shipped?
Shipping methods vary between companies, and some companies have multiple shipping options. Online retailers frequently ship mattresses compressed in a box. When using this method, the customer may not need to be home to receive the shipment.
Some companies also have White Glove delivery. While a few companies provide White Glove delivery free of charge, others offer it for an extra fee. White Glove delivery frequently includes mattress setup and packing removal. In some cases, it may also include old mattress removal, but some companies charge an extra fee for this service.
Are returns free?
Free returns are quite common for online mattresses. Policies vary between companies, though many offer a 100-night return period. Some mattress companies also have a required break-in period, where a sleeper must try the mattress for a set amount of time before it is eligible for return.
While many companies accept returns and give a full refund, others may deduct shipping or recycling fees.
How are they handled?
Generally, the customer contacts the customer service team within the designated return window to arrange the return of the mattress.
How does one return a mattress? Do you have to drop it off somewhere? What happens to a returned mattress?
The return process varies between companies. Some ask you to donate the unwanted mattress to an approved charity and provide photos and donation receipts as proof. Others send a team to remove the unwanted mattress for you. A few may ask you to package your mattress for a team to pick it up from your curb. You may wish to read the company’s return policy for additional information on the specific process.
What is a warranty? Why do companies offer them?
Warranties protect a purchase against qualifying defects. Companies offer warranties to ensure customers that they will stand behind the mattress and work to correct qualifying issues that arise.
What does a warranty typically cover?
Mattress warranties generally cover specific defects in materials or craftsmanship. Virtually all mattress warranties will cover indentations that measure a certain depth (typically 1 inch or 1.5 inches). Some mattress warranties will also cover defects in the mattress cover, splitting in the foam, and other similar issues.
What should customers look for when comparing warranties?
While reading a warranty policy may seem intimidating, looking it over ahead of time can give you a clearer idea of what is covered and what you must do to qualify for warranty coverage.
First, we suggest that you look over what the policy requires of customers. They often require that the law tag must remain attached, the customer must have proof of purchase (a receipt), and the customer must be the original purchaser and have bought the mattress from an authorized seller. Warranty policies also frequently dictate how a customer must care for his or her mattress, and violating these terms could void the warranty.
Most companies also list what is and isn’t covered by their warranty policies. Some companies cover more potential defects than others, so looking at these lists may help you determine how comprehensive the policy is.
Finally, check the warranty length and whether the warranty is prorated. The length of the warranty indicates how long you’ll continue to have warranty coverage. If the warranty is prorated, it means you may be responsible for part of the cost of repair or replacement. Note that some warranty policies also dictate that the customer is responsible for shipping and handling charges.
There are several different types of mattresses on the market today, and you can buy all the major types of mattresses online. A mattress’s quality, construction, and materials can lead to notable differences between models within the same category. However, certain types of mattresses tend to share some similar features.
Definition: Hybrid mattresses get their name because they act like a cross between a foam or latex model and a traditional innerspring. They generally pair a substantial comfort layer of foam and/or latex with a coil support core.
Highlight: Benefits of Two Mattress Types with Fewer Drawbacks. Hybrids often have some of the benefits of both foam and innerspring mattresses without as many drawbacks. The foam and/or latex in the comfort layer usually contours to the body, isolates motion, and muffles noise, while the coil support layer tends to give the mattress extra bounce, and edge support.
Definition: The main defining feature of an innerspring mattress is the layer of metal coils. The bulk of the mattress is made up of this substantial coil layer, though it may also have a thin top layer of a material like cotton or foam for a bit more softness.
Highlight: Budget Friendly. Innerspring mattresses are often more affordable than other types of mattresses. For shoppers who are nervous to purchase a mattress online for the first time, this price point may seem less intimidating.
Definition: Latex mattresses may be constructed of natural latex, synthetic latex, or a blend. Natural latex can be fabricated using either the Talalay process or Dunlop process, which influences the overall feel of the resulting latex foam. Talalay latex tends to be bouncier, while Dunlop latex is usually more durable.
Highlight: Durable. Natural latex mattresses tend to last longer than most other types of mattresses, so sleepers might not need to replace them as often.
Definition: An airbed’s support comes from two or more air chambers, which can be emptied or filled using either a manual control, a remote, or an app. Some airbeds may also use a comfort layer of foam of latex for added comfort.
Highlight: Adjustable. The sleeper can adjust the feel of the airbed by filling or emptying air chambers. Fuller air chambers create a firmer feel, while emptier air chambers make the bed softer. Since online shoppers frequently haven’t experienced the mattress and worry it may not be comfortable for them, the adjustable firmness of an airbed gives them the chance to modify the feel to match their needs and preferences.
Definition: Most all-foam mattresses are constructed either entirely of polyfoam or a combination of memory foam and polyfoam. Some may also incorporate one or more layers of latex. The foams used in all-foam models can be fabricated with different feels. Softer foams are traditionally used in the comfort layer and firmer foams are used in the support layer.
Highlight: Close Conforming. Foam mattresses, especially those with memory foam, tend to conform exceptionally closely to a sleeper’s body. This can provide pressure relief and create the characteristic hugging sensation often associated with foam mattresses.
Looking at mattress websites can be confusing. With so many special terms and eye-catching graphics, it’s easy to miss the most important details. Below, we’ll share some of the most important factors to take into account as you shop for a mattress online.