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Best Online Mattress

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Written by

Austin Meadows

author

Historically, buying a new mattress required a visit to a physical store. The past decade has seen a major shift in the mattress industry as many brands have made their beds available to online shoppers. Buying mattresses online is more convenient and – in many cases – less expensive compared to purchasing at a brick-and-mortar location. Most mattress websites feature live web chat with customer service representatives and detailed information about each model. Some brands incentivize customers with free ground shipping and an in-home sleep trial for testing out the mattress before making a final decision.

Our testing team individually reviewed hundreds of models, assigning ratings for performance categories like durability, pressure relief, edge support, and temperature regulation. The testers also took turns lying on these mattresses to evaluate how they felt for people with different body types, sleep positions, and personal preferences. After scoring all of these mattresses, we’re pleased to bring you the top picks listed below.

The Best Online Mattresses

The product profiles below contain in-depth information about each of our best online mattress selections. Scroll down further to read our detailed buyer’s guide, which covers everything you need to know about buying a mattress online. This includes available mattress types and sizes, price estimates, an overview of shipping and return policies, and answers to the most common questions we receive from prospective online mattress owners.

Product Details

Helix Midnight

Best Overall

Helix Midnight

Helix Midnight
Price Range: $699 - $1,449
Mattress Type: Hybrid
Firmness: Medium Firm (6)
Trial length: 100 nights (30-night requirement)
Trial length: 100 nights (30-night requirement)
Warranty: 10 Year, Limited
Warranty: 10 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Those who tend to sleep hot
  • Sleepers under 230 pounds
  • People who prefer a bouncier sleep surface
Highlights:
  • Close conforming without excessive sinking
  • Breathable, cooling design
  • Reinforced coils for better edge support
Helix Midnight

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The Helix Midnight uses a hybrid design with multiple layers of foam and a layer of pocketed coils. This construction balances bounce, contouring, edge support, and temperature neutrality.

A soft-to-the-touch cover is crafted to allow airflow. The comfort layer uses memory foam to conform to a sleeper’s body and relieve pressure points. The transition layer supports the sleeper and prevents them from sinking in against the support core.

A layer of pocketed coils acts as the mattress’s support layer. This layer is breathable, allowing airflow to cool the mattress. The coils can respond individually, reducing the spread of motion and cradling the sleeper more deeply. Reinforced coils around the perimeter support the edge of the bed to make it easier to use the full mattress surface. Beneath the coils, a polyfoam layer serves as a stable base.

The Helix Midnight is a medium-firm model, rating at about 6 on the firmness scale. This falls in the range most sleepers prefer. The combination of cushioning and support is perhaps best suited for sleepers under 230 pounds. Back, side, and stomach sleepers may appreciate the stable support of the pocketed coil system.

The Helix Midnight comes with a 10-year limited warranty and a 100-night sleep trial.

Nectar Mattress

Best Value

Nectar Mattress

Nectar Mattress
Price Range: $499 - $1,099
Mattress Type: Foam
Firmness: Medium Firm (6)
Trial length: 365 nights
Trial length: 365 nights
Warranty: Lifetime, Limited
Warranty: Lifetime, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Value-minded shoppers
  • Sleepers who weigh between 130 and 230 pounds
  • People who tend to sleep hot on all-foam mattresses
Highlights:
  • Lifetime warranty and 365-day trial
  • Excellent value for money
  • Moderate firmness and a balanced, supportive feel
Nectar Mattress

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The Nectar Mattress is an all-foam model constructed of four layers. The Nectar’s foam layers absorb a significant amount of motion while remaining virtually silent.

The quilted memory foam cover is soft to the touch, while the Tencel fabric is breathable to allow more cooling airflow. The next layer uses gel memory foam. This foam conforms closely to the body to relieve pressure points, but the gel also helps dissipate heat often associated with close-conforming memory foam comfort layers. A memory foam transition layer supports the sleeper to prevent them from sinking in against the firmer support core, while the high-density polyfoam base layer reinforces the rest of the mattress.

The Nectar has a medium-firm feel, rating about 6 on the 10-point firmness scale. This firmness rating is popular with most sleepers, so it should be able to accommodate sleepers from most weight groups in any sleep position. Because the firmness is relatively mid-range, however, it is perhaps best suited for average-weight sleepers who weigh between 130 and 230 pounds.

Nectar has exceptionally an exceptionally long sleep trial and warranty. The sleep trial is 365-nights long, and the mattress has a lifetime limited warranty.

Saatva Classic

Most Comfortable

Saatva Classic

Saatva Classic
Price Range: $887 - $2,174
Mattress Type: Innerspring
Firmness: Soft (3), Medium Firm (6), Firm (8)
Trial length: 180 Nights ($99 Return Fee)
Trial length: 180 Nights ($99 Return Fee)
Warranty: 15 Year, Limited
Warranty: 15 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, Split King, California King, Split California King
Who it's best for:
  • Sleepers who want to select between multiple firmness and thickness options
  • People who prefer a bouncy mattress
  • Customers who want help setting up their mattress
Highlights:
  • Three firmness levels and two height options
  • Free white-glove delivery, setup, and removal of old mattress
  • Plush comfort, reinforced by a robust two-layer coil support system
Saatva Classic

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The Saatva Mattress uses a hybrid design that combines multiple layers of foam with a dual-coil innerspring system to give the mattress support, bounce, and breathability.

A Euro pillow top cushions the surface of the mattress. This layer consists of an organic cotton cover and a layer of polyfoam. Underneath, there is a thin layer of memory foam to provide extra support and cushioning near the sleeper’s hips. The comfort system also includes a layer of pocketed coils. These coils contour to the body and allow airflow, while the pocketing reduces the spread of motion between coils.

The support base consists of durable Bonnell coils made from recycled steel. A foam encasement wraps around the perimeter of the mattress to prevent sagging and give the mattress a sturdy edge to allow sleepers to use the full mattress surface.

With three firmness and two height options, shoppers can select the combination that suits them best. The Saatva is available in soft (3), medium-firm (6), and firm (8), and it comes in 11.5-inch and 14.5-inch versions. The soft version may be a good fit for sleepers under 130 pounds, the medium-firm option may work well for sleepers between 130 and 230 pounds, and sleepers over 230 pounds may prefer the extra support of the firm version.

Saatva offers free White Glove delivery, a 15-year warranty, and a 180-night sleep trial.

WinkBed

Best for Back Pain

WinkBed

WinkBed
Price Range: $1,049 - $1,849
Mattress Type: Innerspring
Firmness: Medium Soft (4), Medium Firm (6), Firm (7), Firm (8)
Trial length: 120 nights (30 night requirement)
Trial length: 120 nights (30 night requirement)
Warranty: Lifetime, Limited
Warranty: Lifetime, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Sleepers of all weights and prositions
  • People looking for a balance of conforming and support
  • Those who like high-profile (tall) mattresses
Highlights:
  • Several firmness levels to choose from
  • Robust support encourages spinal alignment
  • Backed by a lifetime warranty
WinkBed

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The WinkBed is a luxury hybrid mattress available in three firmness settings – medium soft (4), medium firm (6), and firm (7), firm (8) – to accommodate sleepers in different weight groups. The Winkbed comes in a high profile (14.5 inches), which is a result of its substantial foam comfort layers and coil support core.

The mattress features comfort layers of polyfoam, gel memory foam, and pocketed minicoils to create a supportive surface for stomach and side sleeping. The comfort system also contains a compressed cotton ‘lumbar pad’ that helps minimize back pain. These layers are covered by the eucalyptus-based Tencell lyocell material, which is known for its breathability and durability. Under this is a pocketed coil support core.

In addition to being generally supportive, the mattress also has strong edge support, largely due to a foam encasement around the pocketed coils that reinforces the perimeter of the bed and helps prevent sinkage in areas where owners tend to sit. The pocketed coils also allow the bed to sleep fairly cool, which can be beneficial for excessively hot sleepers.

Standard deliveries are free for WinkBed customers in the contiguous U.S., and White Glove delivery is available for an extra fee. The mattress qualifies for a 120-night sleep trial, which is longer than average, as well as a lifetime warranty.

Casper Original Hybrid

Best Cooling

Casper Original Hybrid

Casper Original Hybrid
Price Range: $695 - $1,495
Mattress Type: Hybrid
Firmness: Medium (5)
Trial length: 100 Nights (30-Night Requirement)
Trial length: 100 Nights (30-Night Requirement)
Warranty: 10 Year, Limited
Warranty: 10 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Side and back sleepers who weigh 230 pounds or less
  • Hot sleepers
  • People who are easily awakened by their partner’s movements
Highlights:
  • Zoned transitional foam provides extra support around the midsection
  • Pocketed coils encased in dense foam protect the edges from deep sinkage
  • Breathable cover derived from recycled plastic bottles
Casper Original Hybrid

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The Casper Original Hybrid builds on the design of the incredibly popular all-foam Casper Original with some additional features to enhance your sleep experience. The mattress is constructed with a comfort layer of adaptive polyfoam that contours to the body without too much hugging. This is followed by a transitional layer of memory foam that’s divided into three firmness zones to help ensure enhanced support around the midsection and gentler cradling elsewhere. The Original Hybrid is considered medium (5) in terms of firmness, but these supportive layers should prevent excessive sinkage for people who weigh up to 230 pounds – particularly side and back sleepers.

The support core contains pocketed coils encased in dense foam. The coils stabilize the mattress without creating too much motion transfer, while the foam is intended to bolster the perimeter and make you feel secure when lying close to the edges or getting in and out of bed. The coils also promote steady airflow throughout the interior and the bed’s breathable cover is composed of fabric derived from recycled plastic bottles, so the Original Hybrid should sleep reasonably cool for most people.

The Original Hybrid has a below-average price-point compared to other hybrid models and shipping is free of charge for all customers in the contiguous U.S. and provincial Canada. Each order includes a sleep trial that spans 100 nights in length. The mattress is also backed by a 10-year warranty against structural defects, and buyers can opt for an additional protection plan that covers damage from spills and stains.

GhostBed Flex

Best for Couples

GhostBed Flex

GhostBed Flex
Price Range: $1,695 - $3,700
Mattress Type: Hybrid
Firmness: Medium Firm (6)
Trial length: 101 nights (30-night requirement)
Trial length: 101 nights (30-night requirement)
Warranty: 25 Year, Limited
Warranty: 25 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King, Split King
Who it's best for:
  • Hot sleepers
  • Side and back sleepers weighing 230 pounds or less
  • People who normally feel pressure points when sleeping on coil mattresses
Highlights:
  • Adaptive foam layers conform to the body while maintaining even support
  • Coils are reinforced along the perimeter to reduce sinkage
  • Sleeps exceptionally cool thanks to cooling cover and steady interior airflow
GhostBed Flex

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The GhostBed Flex is a memory foam pillow-top hybrid with a medium firm (6) feel and robust coil system that makes the mattress well-suited to couples. The foam layers absorb movement quite well, resulting in above-average motion isolation for a hybrid, so movement-related sleep disruptions shouldn’t be a major issue for you or your partner. The mattress is also supportive enough to protect the edges from sinkage, allowing couples to use the entire surface for sleep or sex and not feel confined to the middle.

Temperature control is another major strength of the Flex. Cooling fibers woven into the cover are designed to dissipate body heat from the surface, while cooling gel infused into the memory foam reduces heat buildup within the comfort layers. The coils also play a role in thermoregulation by pushing air throughout the mattress interior. These components give the Flex an edge over many competing memory foam hybrid models when it comes to sleeping cool.

The GhostBed Flex qualifies for free ground delivery anywhere in the contiguous U.S. and each order includes two free pillows. The mattress is backed by a 101-night sleep trial with free returns, and those who decide to keep it are also entitled to a 25-year warranty against structural and manufacturing defects.

Amerisleep AS3

Best for Back Sleepers

Amerisleep AS3

Amerisleep AS3
Price Range: $1,149 - $2,398
Mattress Type: Foam
Firmness: Medium (5)
Trial length: 100 nights (30-night try-out)
Trial length: 100 nights (30-night try-out)
Warranty: 20 Year, Limited
Warranty: 20 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King, Split King
Who it's best for:
  • People who weigh up to 230 pounds
  • Couples
  • Those who experience sharp pressure points along the spine
Highlights:
  • Dense Bio-Pur memory foam contours evenly to alleviate pressure
  • Zoned transitional layer feels firmer where extra support is needed
  • Superior motion isolation
Amerisleep AS3

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Amerisleep offers a full lineup of memory foam mattresses, each with a unique design to accommodate sleepers with different body types and preferred positions. The AS3 is the brand’s most popular all-foam bed thanks to its balanced medium (5) feel, which delivers a combination of close contouring and even support. The conforming feel ensures sufficient cushioning around the shoulders and hips for side sleepers, which can improve spinal alignment and reduce pressure. The AS3’s transitional layer is divided into three firmness zones with enhanced support around the midsection, so many back and stomach sleepers can lie comfortably without sinking too much.

The comfort layer is composed of Bio-Pur, a proprietary memory foam with a dense composition that makes the material resistant to sagging and body impressions over time. The Bio-Pur foam also absorbs movement and nearly eliminates motion transfer across the surface. As a result, you and your partner shouldn’t experience sleep disturbances when the other person tosses and turns or gets out of bed during the night.

For sleepers who need additional support from their mattress, the AS3 is also available as a hybrid model that swaps in pocketed coils in place of the polyfoam support core. The AS3 Hybrid offers slightly more reinforcement than its all-foam counterpart, while still conforming closely to your body.

All Amerisleep customers in the contiguous U.S. receive free ground delivery with their purchase. The AS3 comes with a 100-night sleep trial for testing out the mattress and deciding whether it’s right for you. Each order also includes a 20-year manufacturer’s warranty.

Birch Mattress

Best Pressure Relief

Birch Mattress

Birch Mattress
Price Range: $1,249 - $1,999
Mattress Type: Hybrid
Firmness: Medium Firm (6)
Trial length: 100 nights (30-night requirement)
Trial length: 100 nights (30-night requirement)
Warranty: 25 Year, Limited
Warranty: 25 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Hot sleepers
  • People who weigh between 130 and 230 pounds
  • Shoppers who prefer to purchase eco-friendly products
Highlights:
  • Natural latex comfort layer has a responsive feel to help you move across the surface
  • Zoned coils firm up the edges and prevent excessive sinkage
  • Excellent breathability thanks to an assortment of cooling components
Birch Mattress

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The key to pressure relief for most sleepers is a balance of contouring and support. Comfort layers that conform closely can reduce sharp pressure points along the spine, but reinforcement is also needed to prevent you from sinking too much and developing new aches and pains. The Birch Mattress is an excellent example of a bed that achieves this balance. A medium firm (6) feel and strong coil system stabilize the mattress quite well, but the latex comfort layer provides ample cushioning to alleviate pressure in sensitive areas like the shoulders and hips.

The latex is ventilated with small holes to push air near the surface of the mattress, while the coils generate additional airflow throughout the interior. Additionally, the mattress is encased in a breathable cotton cover, and the fire barrier located beneath the surface contains natural wool with moisture-wicking properties. Collectively, these components allow the Birch Mattress to sleep very cool – even for a latex hybrid.

The components of this mattress are sustainably sourced. The latex has earned a Rainforest Alliance certification, which indicates the rubber trees used to produce the material are sustainably grown and cultivated. A certification from the Global Organic Textile Standard also ensures the cotton is grown without pesticides and processed using eco-friendly means. The mattress has been recognized with a Wool Integrity NZ certification for ethical and humane treatment of sheep used to obtain the wool in its fire barrier.

The Birch Mattress has an accessible price-point compared to the average latex hybrid, and shipping is free of charge for customers in all 50 states. Each purchase is backed by a 100-night sleep trial and a 25-year manufacturer’s warranty.

Layla Mattress

Best for Side Sleepers

Layla Mattress

Layla Mattress
Price Range: $749 - $1,249
Mattress Type: Foam
Firmness: Reversible: Medium Soft (4), Firm (7)
Trial length: 120 nights
Trial length: 120 nights
Warranty: Lifetime, Limited
Warranty: Lifetime, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • Sleepers looking for two firmness options in one bed
  • Side and back sleepers
  • Those who like the feeling of being ‘hugged’ by their mattress
Highlights:
  • Flippable design is soft on one side, medium firm on the other
  • Excellent conforming comfort, without excessive sinking
  • Lifetime warranty
Layla Mattress

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The Layla, a memory foam mattress known for it’s flippable design, features a medium soft feel on one side and a firm feel on the other. This all-foam bed is great for those who are unsure what their firmness preference is or want to invest in a bed that provides them with options.

The soft side of the mattress features a 3-inch comfort layer of copper-infused memory foam and a 2-inch layer of convoluted polyfoam. The copper infusion is designed to make the foam layers trap less body heat, preventing the mattress from getting too hot throughout the night. The firm side features the same copper-infused memory foam, but this time only one inch. Sandwiched between these two layers is a support core made from high density polyfoam.

Performance-wise, the Layla stands out in the pressure relief category. The soft side conforms closely to the sleeper’s body to relieve pressure points and may be a good option for side sleepers. The firm side does this less so, and is a good option for heavier sleepers or stomach and back sleepers who need a more supportive surface. The bed also isolates motion well and produces minimal noise when bearing weight, making it great for couples and light sleepers.

Layla offers a 120 night sleep trial and a lifetime non-prorated warranty. Additionally, they ship to the contiguous US for free.

OkiOki OkiSoft

Best Memory Foam

OkiOki OkiSoft

OkiOki OkiSoft
Price Range: $340 - $750
Mattress Type: Foam
Firmness: Medium (5)
Trial length: 365 nights
Trial length: 365 nights
Warranty: 10 Year, Limited
Warranty: 10 Year, Limited
Sizes: Twin, Twin XL, Full, Queen, King, California King
Who it's best for:
  • People who refer a soft feel and close conforming
  • Side sleepers who weigh up to 230 pounds
  • Value seekers
Highlights:
  • Budget-friendly
  • Deep body-contouring and pressure relief
  • Generous 365-day sleep trial
OkiOki OkiSoft

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OkiOki is a mattress brand that offers a selection of memory foam and hybrid models that cater to different body types and sleep positions. As its name implies, the OkiSoft is the company’s plushest model, rating a 5 on the 1-10 firmness scale.

This all-foam mattress is constructed with a memory foam comfort layer and a support core made of high-density polyfoam. The balanced feel of this mattress makes it ideal for those who weigh 230 pounds or less, particularly side sleepers.

The foam delivers precise contouring and even weight distribution in order to alleviate discomfort and pressure points along the spine. The OkiSoft also excels at isolating motion and reducing transfer, so couples can rest undisturbed when their partner moves in bed or gets on and off the mattress. The Ice Yarn fabric cover is also designed to draw heat away from your body, allowing the mattress to sleep cooler than many competing memory foam models.

Considering the average memory foam mattress costs at least $900 in a queen size, the OkiSoft is very reasonably priced. OkiOki also provides free shipping for all contiguous U.S. orders. The mattress comes with a year-long sleep trial, giving you ample time to decide whether to keep, return, or exchange it. A 10-year warranty is also included with each order.

Why You Should Trust Us

Buying a mattress online may feel overwhelming, since you’re unable to feel or lay on the mattress yourself. You can rely on our Sleep Foundation team to evaluate mattresses for you and report our findings based on rigorous hands-on testing. We’ve tested hundreds of mattresses and each member has years of experience in the sleep product industry. Our team includes side, back, stomach, and combination sleepers with various body types, so our findings are based on feedback from a wide range of sleepers.

To conduct mattress tests, we take turns lying on each mattress to evaluate qualities such as firmness, support, bounce, and ease of movement. We also use special testing tools to measure a bed’s temperature neutrality and pressure relief performance. We’ve synthesized our findings into the top picks list above.

What are the Benefits of Buying a Mattress Online?


Online mattress sales have skyrocketed largely due to the many benefits associated with shopping online. While the perceived benefits may vary between shoppers, here are a few common reasons why people enjoy buying mattresses online.

Affordability

Because direct-to-consumer mattress companies have less overhead than most brick-and-mortar stores, it is often more affordable to buy a mattress online than in-store. This is particularly true of mattresses that ship compressed. Many manufacturers only build a mattress after an order is placed, cutting back on the cost of storage.

Sleep Trials

Some people are nervous about purchasing a mattress online because they cannot feel the mattress before placing their order. Online mattress companies are aware of this concern and usually offer sleep trials to put customers’ minds at ease and give them an option if they don’t like the mattress they purchased. Since these sleep trials often last around 100 nights, they can give sleepers a much more realistic idea of how the mattress performs for them than shoppers would get by trying a mattress in a store.

Convenient

Many customers find purchasing a mattress online more convenient than buying one in a store. Since online buyers are not limited by store hours, they can shop whenever it’s convenient for them. Additionally, many mattresses that ship compressed do not require a signature for delivery, so the customer may not need to be home to receive the shipment. They can then unpackage the mattress themselves without having a delivery team in their house.

How to Buy a Mattress Online

With so many online mattress companies, it can be hard to know where to start. Starting by assessing your own needs and preferences can help you narrow your focus. Reading mattress reviews can also help you understand what factors play a role in a mattress’s performance, giving you the tools you need to better assess your options.

The brands that make the mattresses listed above are some popular online options. Nectar, Tuft & Needle, Casper, Saatva, Leesa, Brooklyn Bedding, Purple, and Helix are some of the most well-known names on the market. Many of these brands produce several mattress models, so even if the options we noted above don’t meet your needs, another model by these brands might.

Buying a mattress online is a simple process. The product sight usually has a menu with different mattress sizes. Select the size you are interested in. Depending on the mattress, you may also have additional options to choose from, including firmness, height, and optional add-on products. Choose what you like and add your selection to the cart. During the checkout process, you’ll be asked to give contact and payment information. Payment usually requires a credit card.

To get the best deal on your mattress, watch for special offers from the mattress companies. Many companies have frequent promotions, which may include discounts or free products. While shoppers can find deals like this all year, they’re particularly common on holiday weekends, like Martin Luther King Jr. Day, Presidents Day, Memorial Day, the Fourth of July, Labor Day, and Thanksgiving.

Unboxing

Most online retailers will give customers instructions on how to unbox their mattresses. Following the manufacturer’s instructions can help ensure the process goes smoothly and you don’t inadvertently damage the mattress. While we encourage you to follow the unboxing instructions provided by the manufacturer, we’ll give you an overview of what the process may entail for compressed mattresses.

Before unpacking the mattress, move it to the room in which you intend to use it. Since the mattress is compressed in the package, it is much less bulky, making it easier to navigate through hallways and around corners. Additionally, the packaging often has handles for easier carrying.

Once the mattress is in your room of choice, most manufacturer instructions call for using a knife or scissors to carefully open the box, keeping the sharp object away from the mattress to avoid damaging it. Next, the customer slides the compressed mattress out of the box and carefully unwraps the plastic encasing the mattress. Some companies will include a special tool to do this.

After a mattress is unpackaged, it may require some time to expand and air out. This varies between manufacturers. Some mattresses are usable right away, while others require a few days to decompress. Do not be concerned if your mattress does not immediately look or feel like you expected. It may not be done expanding, which could influence the look and feel. Following the manufacturer’s instructions can help ensure you don’t damage your mattress by sleeping on it prematurely.

Moving and unboxing a compressed mattress usually doesn’t require a lot of strength, but it is generally advisable to have someone help you since a mattress may be too heavy for some individuals to unpack on their own.

Off-Gassing

Off-gassing is a term used to refer to the smell emitted by many new mattresses. While any new mattress may have a smell, compressed mattresses are especially likely to retain some manufacturing odors since they do not have the opportunity to air out in a storage facility. Off-gassing smells vary between mattresses, but generally, they are akin to a “new” smell, like you may notice in a new car or with new paint.

All-foam mattresses are particularly prone to off-gassing odors. Foams often emit volatile organic compounds (VOCs), which are gaseous chemicals that may have a noticeable smell. While some people may find these odors displeasing, they are not usually harmful to most individuals. However, some individuals may experience headaches, dizziness, nausea, or symptoms of allergies. Individuals with respiratory conditions or allergies should take particular care to avoid issues.

Sleepers who are sensitive to smells may wish to look for a model with less off-gassing potential. Mattresses that contain polyfoam and/or memory foam are usually the most prone to off-gassing odors. Innerspring and natural latex models may have a slight initial odor but are less likely to produce noticeable off-gassing.

Off-gassing odors usually dissipate on their own. However, sleepers may wish to leave their new mattress in a well-ventilated space for a few days to allow it to air out before introducing it in their bedroom. Manufacturers often provide instructions on the best practices for airing out the mattress.

Foundations and Platforms

Mattress-in-a-box models do not come with a solid platform or foundation for the mattress to rest on. However, they require even support to prevent sagging and extend the life of the mattress. Many mattress companies specify what sort of base to use, so customers should review manufacturer information to make sure they select a base that complies with company guidelines. Without a proper base, the customer risks voiding the mattress’s warranty.

Most mattress bases fall into two categories: platform beds or bed frames with box springs. A platform bed lifts the mattress off the ground and supports the mattress. With a bed frame and box spring, these two components work together to provide the lift and support. The bed frame raises the sleeping surface, while the box spring supports the mattress.

How Do You Know an Online Mattress Company is Reputable?

Online mattress companies are increasingly common, and many brands look quite similar on the surface. If you are unsure whether or not a company is reputable, researching it further can help save a lot of headaches in the long run.

First, we recommend reading the company’s website carefully. Many companies are eager to tout their mattresses’ features and detail the company’s background. This can give you a clearer picture of the product and brand.

Next, reading mattress reviews can help inform your decision. You can find reviews for virtually every model from reputable brands. While new models may have fewer reviews, you should still be able to find some information about them online.

For additional reassurance, you might also look at the company’s rating from the Better Business Bureau. Since the mattress-in-a-box industry is still young, many reputable companies do not yet have ratings. However, the most well-known companies usually have Better Business Bureau ratings, which might put your mind at ease.

Finally, a company’s return and warranty policies may also be indicative of its trustworthiness. Online mattress companies frequently offer sleep trials and warranties, so reading the fine print on these policies may help you judge whether you trust the company.

Shipping, Returns, and Warranties

As noted in the section above, a company’s warranty and sleep trial may point to its trustworthiness. When a company stands behind their products with generous return and warranty policies, it may show that they aim to produce a quality product and want their customers to be satisfied.

But beyond that, understanding a company’s policies on shipping, return, and warranties can give you a clearer idea of what to expect when purchasing your mattress.

Shipping

How long does it take to ship?
Shipping times vary between manufacturers. Since many companies only construct a mattress after an order is placed, you can generally expect construction to take at least a few business days and shipping to take around a week.

Where does it ship from?
Many companies ship directly from the manufacturing facility. The locations of these facilities vary between companies, which can affect the shipping time. Company websites frequently note the location of the factory, which might give you a better idea of when you can expect your mattress to arrive.

How is it shipped?
Shipping methods vary between companies, and some companies have multiple shipping options. Online retailers frequently ship mattresses compressed in a box. When using this method, the customer may not need to be home to receive the shipment.

Some companies also have White Glove delivery. While a few companies provide White Glove delivery free of charge, others offer it for an extra fee. White Glove delivery frequently includes mattress setup and packing removal. In some cases, it may also include old mattress removal, but some companies charge an extra fee for this service.

Returns

Are returns free?
Free returns are quite common for online mattresses. Policies vary between companies, though many offer a 100-night return period. Some mattress companies also have a required break-in period, where a sleeper must try the mattress for a set amount of time before it is eligible for return.

While many companies accept returns and give a full refund, others may deduct shipping or recycling fees.

How are they handled?
Generally, the customer contacts the customer service team within the designated return window to arrange the return of the mattress.

How does one return a mattress? Do you have to drop it off somewhere? What happens to a returned mattress?

The return process varies between companies. Some ask you to donate the unwanted mattress to an approved charity and provide photos and donation receipts as proof. Others send a team to remove the unwanted mattress for you. A few may ask you to package your mattress for a team to pick it up from your curb. You may wish to read the company’s return policy for additional information on the specific process.

Warranties

What is a warranty? Why do companies offer them?
Warranties protect a purchase against qualifying defects. Companies offer warranties to ensure customers that they will stand behind the mattress and work to correct qualifying issues that arise.

What does a warranty typically cover?
Mattress warranties generally cover specific defects in materials or craftsmanship. Virtually all mattress warranties will cover indentations that measure a certain depth (typically 1 inch or 1.5 inches). Some mattress warranties will also cover defects in the mattress cover, splitting in the foam, and other similar issues.

What should customers look for when comparing warranties?
While reading a warranty policy may seem intimidating, looking it over ahead of time can give you a clearer idea of what is covered and what you must do to qualify for warranty coverage.

First, we suggest that you look over what the policy requires of customers. They often require that the law tag must remain attached, the customer must have proof of purchase (a receipt), and the customer must be the original purchaser and have bought the mattress from an authorized seller. Warranty policies also frequently dictate how a customer must care for his or her mattress, and violating these terms could void the warranty.

Most companies also list what is and isn’t covered by their warranty policies. Some companies cover more potential defects than others, so looking at these lists may help you determine how comprehensive the policy is.

Finally, check the warranty length and whether the warranty is prorated. The length of the warranty indicates how long you’ll continue to have warranty coverage. If the warranty is prorated, it means you may be responsible for part of the cost of repair or replacement. Note that some warranty policies also dictate that the customer is responsible for shipping and handling charges.

Types of Mattresses Sold Online

There are several different types of mattresses on the market today, and you can buy all the major types of mattresses online. A mattress’s quality, construction, and materials can lead to notable differences between models within the same category. However, certain types of mattresses tend to share some similar features.

Hybrid

Definition: Hybrid mattresses get their name because they act like a cross between a foam or latex model and a traditional innerspring. They generally pair a substantial comfort layer of foam and/or latex with a coil support core.
Highlight: Benefits of Two Mattress Types with Fewer Drawbacks. Hybrids often have some of the benefits of both foam and innerspring mattresses without as many drawbacks. The foam and/or latex in the comfort layer usually contours to the body, isolates motion, and muffles noise, while the coil support layer tends to give the mattress extra bounce, and edge support.

Innerspring

Definition: The main defining feature of an innerspring mattress is the layer of metal coils. The bulk of the mattress is made up of this substantial coil layer, though it may also have a thin top layer of a material like cotton or foam for a bit more softness.
Highlight: Budget Friendly. Innerspring mattresses are often more affordable than other types of mattresses. For shoppers who are nervous to purchase a mattress online for the first time, this price point may seem less intimidating.

Latex

Definition: Latex mattresses may be constructed of natural latex, synthetic latex, or a blend. Natural latex can be fabricated using either the Talalay process or Dunlop process, which influences the overall feel of the resulting latex foam. Talalay latex tends to be bouncier, while Dunlop latex is usually  more durable.
Highlight: Durable. Natural latex mattresses tend to last longer than most other types of mattresses, so sleepers might not need to replace them as often.

Airbed

Definition: An airbed’s support comes from two or more air chambers, which can be emptied or filled using either a manual control, a remote, or an app. Some airbeds may also use a comfort layer of foam of latex for added comfort.
Highlight: Adjustable. The sleeper can adjust the feel of the airbed by filling or emptying air chambers. Fuller air chambers create a firmer feel, while emptier air chambers make the bed softer. Since online shoppers frequently haven’t experienced the mattress and worry it may not be comfortable for them, the adjustable firmness of an airbed gives them the chance to modify the feel to match their needs and preferences.

Foam

Definition: Most all-foam mattresses are constructed either entirely of polyfoam or a combination of memory foam and polyfoam. Some may also incorporate one or more layers of latex. The foams used in all-foam models can be fabricated with different feels. Softer foams are traditionally used in the comfort layer and firmer foams are used in the support layer.
Highlight: Close Conforming. Foam mattresses, especially those with memory foam, tend to conform exceptionally closely to a sleeper’s body. This can provide pressure relief and create the characteristic hugging sensation often associated with foam mattresses.

Important Considerations When Buying a Mattress Online

Looking at mattress websites can be confusing. With so many special terms and eye-catching graphics, it’s easy to miss the most important details. Below, we’ll share some of the most important factors to take into account as you shop for a mattress online.

  • Sleeping Position: An individual’s preferred sleeping position influences how they experience a mattress. Side sleepers often need more contouring to relieve pressure points and align their spines, while back and stomach sleepers frequently favor a firmer feel that doesn’t sink excessively around their midsections.
  • Mattress Type: Each type of mattress has distinct benefits that may appeal to some sleepers. Paying attention to the type of mattress you’re looking at can help you deduce how its potential pros and cons.
  • Contouring: Contouring is how a mattress adjusts to a sleeper’s body shape. This can relieve pressure points and help promote proper spinal alignment.
  • Quality Materials: Quality materials frequently last longer and can lend to a more comfortable sleep experience. While high-quality materials often come along with a higher price point, the expense may be worth it depending on the sleeper’s needs and preferences.
  • Firmness Level: Mattresses come in a wide range of firmness options. Sleepers who weigh under 130 pounds frequently prefer softer mattresses that allow them to sink in, while sleepers who weigh over 230 pounds often gravitate towards a firmer mattress for extra support.
  • Pressure Relief: Sleepers may experience pressure points. This is particularly true of side sleepers, whose wider hips and shoulders put more pressure on a mattress. A mattress that cradles the sleeper can distribute their body weight more evenly to relieve these pressure points.
  • Edge Support: People who like to sit or sleep near the perimeter of the bed may prefer a mattress with a strong edge. When a mattress doesn’t have reinforced edges, sleepers may experience sinkage that makes the perimeter of the bed feel unstable. Good edge support can help expand the usable mattress surface by making the edge feel secure.
  • Temperature Regulation: Depending on its build and materials, a mattress may promote airflow or trap heat. People who tend to sleep hot may favor models engineered for cooling.

Frequently Asked Questions

  • Is an online mattress right for me?

    Thanks to a boom in the online “mattress-in-a-box” industry, today’s shoppers can choose from virtually hundreds of different models. Whether you prefer the deep body-hug of memory foam, the gentle contouring of latex, the bounciness of a coil mattress, or the customizable firmness of an airbed – there’s undoubtedly a mattress on the market that suits your needs and preferences.

    There are a few drawbacks to ordering a mattress online, such as not being able to speak directly with mattress sales staff or test out the bed before you buy. However, for most shoppers, the pros of online mattresses – such as convenient purchasing, free delivery, and lower prices – outweigh the cons.

  • What type of online mattress should I buy?

    The best online mattress for you will depend entirely on your needs and preferences as a sleeper, as well as your shopping budget. People who enjoy a mattress that provides body-contouring and alleviates pressure typically find all-foam beds most comfortable. The same goes for couples, as these mattresses often excel at motion isolation and don’t make noise.

    If you want the benefits of memory foam but need more support – and have some extra spending money – then a foam hybrid will probably be your best bet. Some people want less contouring and more support from their mattress, as well as consistent temperature control.Those who are shopping with limited funds should opt for an innerspring.

    An all-latex or latex hybrid will most likely cost more, but deliver the same perks that an innerspring offers. If you’re looking for a mattress with adjustable firmness, smart bed capabilities, and other bells and whistles, then an airbed should suit your needs the best – but be warned: these mattresses tend to be quite expensive.

  • Is it better to buy a mattress online or in a store?

    Buying a mattress at a brick-and-mortar store carries certain advantages over shopping online. You’ll get the opportunity to speak with knowledgeable sales staff in-person, test out the feel of a mattress you’re interested in buying, and – in many cases – receive free in-home setup with your order.

    However, there are downsides to consider too. For one, you’re beholden to hours when the store is open for business – and weekend shopping with crowdes can be frustrating. Mattresses also tend to be more expensive at these locations due to higher overhead costs. If you’re looking for a quick, convenient mattress shopping experience, then an online brand will probably serve you best.

    Online mattresses also tend to cost less, and while these orders may not qualify for in-home setup, most customers in the contiguous U.S. will receive free doorstep delivery. And while you won’t be able to test out the mattress firsthand before buying, most online brands offer sleep trials of at least 90 nights that include full refunds and free shipping on all returns.

About Our Editorial Team

author
Austin Meadows

Sleep Product Tester

Austin is a professional writer and researcher who has covered sleep science and sleep products for over a decade.

About Our Editorial Team

author
Austin Meadows

Sleep Product Tester

Austin is a professional writer and researcher who has covered sleep science and sleep products for over a decade.