In recent years, direct-to-consumer mattress companies have skyrocketed in popularity. While some companies offer White Glove delivery, most online mattress companies compress the mattress and ship it in a box directly to the customer’s home.
Purchasing a mattress online has distinct benefits. Customers have access to a huge range of options instead of being limited to what’s in stock at their local mattress store, and online retailers tend to have lower prices due to reduced operating costs. Plus, most online mattress companies have sleep trials that give you a chance to try the mattress in your home rather than limiting you to a quick in-store test.
Because they can’t physically experience the mattress before ordering it, some customers are understandably skeptical of ordering a mattress online. In this guide, we’ll try to put your mind at ease by sharing our top online mattress picks, assessing the benefits of buying a mattress online, explaining the purchasing process, and discussing what to consider as you shop.
The Saatva’s three firmness and two height options can accommodate most sleepers, and free White Glove delivery makes setup a breeze.
The Saatva Mattress uses a hybrid design that combines multiple layers of foam with a dual-coil innerspring system to give the mattress support, bounce, and breathability.
A Euro pillow top cushions the surface of the mattress. This layer consists of an organic cotton cover and a layer of polyfoam. Underneath, there is a thin layer of memory foam to provide extra support and cushioning near the sleeper’s hips. The comfort system also includes a layer of pocketed coils. These coils contour to the body and allow airflow, while the pocketing reduces the spread of motion between coils.
The support base consists of durable Bonnell coils made from recycled steel. A foam encasement wraps around the perimeter of the mattress to prevent sagging and give the mattress a sturdy edge to allow sleepers to use the full mattress surface.
With three firmness and two height options, shoppers can select the combination that suits them best. The Saatva is available in soft (2-3), medium-firm (6), and firm (7-8), and it comes in 11.5-inch and 14.5-inch versions. The soft version may be a good fit for sleepers under 130 pounds, the medium-firm option may work well for sleepers between 130 and 230 pounds, and sleepers over 230 pounds may prefer the extra support of the firm version.
Saatva offers free White Glove delivery, a 15-year warranty, and a 180-night sleep trial.
With a limited lifetime warranty and 365-night sleep trial, the Nectar has some of the most customer-friendly policies on the market.
The Nectar Mattress is an all-foam model constructed of four layers. The Nectar’s foam layers absorb a significant amount of motion while remaining virtually silent.
The quilted memory foam cover is soft to the touch, while the Tencel fabric is breathable to allow more cooling airflow. The next layer uses gel memory foam. This foam conforms closely to the body to relieve pressure points, but the gel also helps dissipate heat often associated with close-conforming memory foam comfort layers. A memory foam transition layer supports the sleeper to prevent them from sinking in against the firmer support core, while the high-density polyfoam base layer reinforces the rest of the mattress.
The Nectar has a medium-firm feel, rating about 6 on the 10-point firmness scale. This firmness rating is popular with most sleepers, so it should be able to accommodate sleepers from most weight groups in any sleep position. Because the firmness is relatively mid-range, however, it is perhaps best suited for average-weight sleepers who weigh between 130 and 230 pounds.
Nectar has exceptionally an exceptionally long sleep trial and warranty. The sleep trial is 365-nights long, and the mattress has a lifetime limited warranty.
The Bear Mattress is a quality memory foam bed known for its pressure relief and muscle recovery technology.
Bear’s flagship model, the Bear Mattress is a firm memory foam bed that helps with muscle recovery. This bed performs well across the board, and is a great option for active people and people with chronic pain issues.
The Bear’s cover is made from Celliant fabric, a material that absorbs body heat, converts it into infrared energy, and transmits it back into the sleeper’s skin without making the bed feel too warm. As a result, sleepers who use Celliant covers often report better circulation, targeted pain relief, and faster physical recovery after strenuous workouts.
Under the cover is a 2-inch layer of gel-infused graphite memory foam. The gel and graphite is intended to prevent the foam from trapping too much body heat. Below this is a transition layer of soft polyfoam, followed by a support core of high-density polyfoam.
This construction lends to a moderate degree of pressure relief, as the firm foam comfort layers conform slightly to the sleepers body to maintain an even surface while stil easing pressure points. Further, the Bear isolates motion across the surface and doesn’t produce noise when bearing weight, making it ideal for light sleepers and couples.
The Bear Mattress has a below-average price-point compared to other memory foam beds. Bear offers free delivery to all 50 states. The mattress is backed by a 100-night sleep trial and a 10-year warranty.
The Helix Midnight’s Memory Plus Foam comfort layer conforms without excessive sinkage, while the coil layer gives the mattress breathability and bounce.
The Helix Midnight uses a hybrid design with multiple layers of foam and a layer of pocketed coils. This construction balances bounce, contouring, edge support, and temperature neutrality.
A soft-to-the-touch cover is crafted to allow airflow. The comfort layer uses memory foam to conform to a sleeper’s body and relieve pressure points. The transition layer supports the sleeper and prevents them from sinking in against the support core.
A layer of pocketed coils acts as the mattress’s support layer. This layer is breathable, allowing airflow to cool the mattress. The coils can respond individually, reducing the spread of motion and cradling the sleeper more deeply. Reinforced coils around the perimeter support the edge of the bed to make it easier to use the full mattress surface. Beneath the coils, a polyfoam layer serves as a stable base.
The Helix Midnight is a medium-firm model, rating at about 6 on the firmness scale. This falls in the range most sleepers prefer. The combination of cushioning and support is perhaps best suited for sleepers under 230 pounds. Back sleepers, in particular, may appreciate the stable support of the pocketed coil system.
The Helix Midnight comes with a 10-year limited warranty and a 100-night sleep trial.
The Winkbed is a quality hybrid mattress with a substantial innerspring support core and three firmness options to choose from.
The WinkBed is a luxury hybrid mattress available in three firmness settings – ‘Medium Soft’ (4.5), ‘Medium Firm’ (6.5), and ‘Firm’ (7.5) – to accommodate sleepers in different weight groups. The Winkbed comes in a high profile (14.5 inches), which is a result of its substantial foam comfort layers and coil support core.
The mattress features comfort layers of polyfoam, gel memory foam, and pocketed minicoils to create a supportive surface for stomach sleeping. The comfort system also contains a compressed cotton ‘lumbar pad’ that helps minimize back pain. These layers are covered by the eucalyptus-based Tencell lyocell material, which is known for its breathability and durability. Under this is a pocketed coil support core.
In addition to being generally supportive, the mattress also has strong edge support, largely due to a foam encasement around the pocketed coils that reinforces the perimeter of the bed and helps prevent sinkage in areas where owners tend to sit. The pocketed coils also allow the bed to sleep fairly cool, which can be beneficial for excessively hot sleepers.
Standard deliveries are free for WinkBed customers in the contiguous U.S., and White Glove delivery is available for an extra fee. The mattress qualifies for a 120-night sleep trial, which is longer than average, as well as a lifetime warranty.
The Layla is a dual-sided memory foam mattress that’s medium soft on one side and medium firm on the other.
The Layla, a memory foam mattress known for it’s flippable design, features a medium soft feel on one side and a firm feel on the other. This all-foam bed is great for those who are unsure what their firmness preference is or want to invest in a bed that provides them with options.
The medium soft side of the mattress features a 3-inch comfort layer of copper-infused memory foam and a 2-inch layer of convoluted polyfoam. The copper infusion is designed to make the foam layers trap less body heat, preventing the mattress from getting too hot throughout the night. The firm side features the same copper-infused memory foam, but this time only one inch. Sandwiched between these two layers is a support core made from high density polyfoam.
Performance-wise, the Layla stands out in the pressure relief category. The medium soft side conforms closely to the sleeper’s body to relieve pressure points. The firm side does this less so, and is a good option for heavier sleepers or stomach sleepers who need a more supportive surface. The bed also isolates motion well and produces minimal noise when bearing weight, making it great for couples and light sleepers.
Layla offers a 120 night sleep trial and a lifetime non-prorated warranty. Additionally, they ship to the contiguous US for free.
The Birch mattress is a luxury latex hybrid with a medium firm feel and a breathable surface.
The Birch mattress is a luxury latex hybrid made with layers of wool, natural Talalay latex and pocketed coils. Featuring a medium firm feel, the Birch provides a breathable and supportive sleep surface.
Under an organic cotton cover are two comfort layers. The first one is made of wool, which is a breathable material known for its moisture-wicking properties. Under than is two inches of natural Talalay latex, which is a responsive foam that conforms moderately to the sleepers body for some pressure relief.
Under the comfort layers is a substantial, 8-inch pocketed coil support core. This layer provides sufficient support for most sleepers and allows for airflow throughout the mattress. Since each coil is individually pocketed, this bed isolates motion fairly well.
While the Birch offers some pressure relief, it performs particularly well in support, temperature control and ease of movement. Most sleepers should find this bed comfortable, although lighter-weight side sleepers may prefer something softer.
Birch offers a 100 night sleep trial and a 20 year warranty. Plus, they ship for free to anywhere in the US.
The Botanical Bliss is a latex mattress made sustainably from all organic materials.
Plushbed’s most popular mattress, the Botanical Bliss is an latex bed constructed from organic latex, organic wool, and organic cotton. This sustainably made bed comes in two firmness options and three thicknesses, making it a versatile choice that can suit any type of sleeper.
The Botanical Bliss is topped with a knit, organic cotton cover that’s soft and breathable. Under that is comfort layers of Dunlop latex, which makes for a responsive surface that conforms slightly to the sleepers body. The support core is also made of dunlop latex, but this latex is higher-density in order to provide more support. The thickness and quantity of these latex layers depend on the thickness and firmness you choose.
An all-around quality bed, the Botanical Bliss stands out in terms of pressure relief, temperature control, edge support and ease of movement. Latex conforms moderately to relieve pressure points, while the responsive nature of foam makes it easy to move around on, which also makes it good for sex. Since the bed is available in different firmnesses and thicknesses, sleepers of any weight or sleeping position should be able to find an option that suits them.
Plushbed guarantees their mattress with a 100 night sleep trial and a 25 year warranty. They ship free to the contiguous US.
The Brooklyn Bedding Aurora is a luxury hybrid mattress loaded with premium materials and available in three firmness options.
The Brooklyn Bedding Aurora is one of the most high-performing and popular luxury hybrid mattresses on the market. This high-profile bed comes in three firmness options, and is packed with proprietary technology to ensure a comfortable and cool night’s sleep.
The Aurora’s cover is woven with a phase change material, which has been shown to absorb heat from the sleeper’s boy and disperse it away from the bed, preventing a mattress from heating up too much during the night. The comfort layers consist of two layers of polyfoam (one of them copper-infused) and a layer of gel-infused memory foam. These substantial foam layers provide a close-conforming sleep surface that relieves pressure, and the copper-and gel infusions prevent overheating. The support core consists of an 8-inch layer of pocketed coils.
The Aurora’s thick, hybrid design makes for an extremely well-rounded mattress. This bed performs exceptionally well in pressure relief, motion isolation, temperature control, edge support, and ease of movement. Since it is available in three firmness options, it’s suitable for just about any sleeper regardless of weight or preferred sleeping position. We recommend the softer option for side sleepers under 130 pounds, the firm option for back and stomach sleepers over 230 pounds, and the medium firm option for everyone else.
The Aurora is sold at an above-average price point for mattresses in general, but a pretty standard one for luxury hybrids of this quality. Brooklyn Bedding offers a 120-night sleep trial and a 10 year warranty, and they ship for free to the contiguous US.
The Aslan Mattress provides the pressure-relieving cushioning of memory foam along with temperature-regulating phase change material.
The Aslan Mattress is an all-foam mattress made with two layers of memory foam over a strong base of polyfoam.
The Aslan’s top comfort layer is made with a contouring memory foam that is infused with gel beads and is treated with phase change material. This material is designed to draw excess heat away from the body to prevent it from building up. As a result, the mattress sleeps much cooler than many competing all-foam beds. The mattress’ next comfort layer is also made of memory foam, which helps to provide pressure relief and absorb motion. The support core of the bed is made with sturdy, high-density polyfoam to reinforce the sleep surface.
The Aslan has a medium firm (6) feel, making it suitable for a wide variety of sleepers regardless of their preferred sleeping position. The thick layers of conforming foam give it a cushioning feel that is especially suitable for side sleepers and people who weigh up to 230 pounds.
Aslan backs the mattress with a 365-night sleep trial and an infinite warranty.
Online mattress sales have skyrocketed largely due to the many benefits associated with shopping online. While the perceived benefits may vary between shoppers, here are a few common reasons why people enjoy buying mattresses online.
Because direct-to-consumer mattress companies have less overhead than most brick-and-mortar stores, it is often more affordable to buy a mattress online than in-store. This is particularly true of mattresses that ship compressed. Many manufacturers only build a mattress after an order is placed, cutting back on the cost of storage.
Some people are nervous about purchasing a mattress online because they cannot feel the mattress before placing their order. Online mattress companies are aware of this concern and usually offer sleep trials to put customers’ minds at ease and give them an option if they don’t like the mattress they purchased. Since these sleep trials often last around 100 nights, they can give sleepers a much more realistic idea of how the mattress performs for them than shoppers would get by trying a mattress in a store.
Many customers find purchasing a mattress online more convenient than buying one in a store. Since online buyers are not limited by store hours, they can shop whenever it’s convenient for them. Additionally, many mattresses that ship compressed do not require a signature for delivery, so the customer may not need to be home to receive the shipment. They can then unpackage the mattress themselves without having a delivery team in their house.
With so many online mattress companies, it can be hard to know where to start. Starting by assessing your own needs and preferences can help you narrow your focus. Reading mattress reviews can also help you understand what factors play a role in a mattress’s performance, giving you the tools you need to better assess your options.
The brands that make the mattresses listed above are some popular online options. Nectar, Tuft & Needle, Casper, Saatva, Leesa, Brooklyn Bedding, Purple, and Helix are some of the most well-known names on the market. Many of these brands produce several mattress models, so even if the options we noted above don’t meet your needs, another model by these brands might.
Buying a mattress online is a simple process. The product sight usually has a menu with different mattress sizes. Select the size you are interested in. Depending on the mattress, you may also have additional options to choose from, including firmness, height, and optional add-on products. Choose what you like and add your selection to the cart. During the checkout process, you’ll be asked to give contact and payment information. Payment usually requires a credit card.
To get the best deal on your mattress, watch for special offers from the mattress companies. Many companies have frequent promotions, which may include discounts or free products. While shoppers can find deals like this all year, they’re particularly common on holiday weekends, like Martin Luther King Jr. Day, Presidents Day, Memorial Day, the Fourth of July, Labor Day, and Thanksgiving.
Most online retailers will give customers instructions on how to unbox their mattresses. Following the manufacturer’s instructions can help ensure the process goes smoothly and you don’t inadvertently damage the mattress. While we encourage you to follow the unboxing instructions provided by the manufacturer, we’ll give you an overview of what the process may entail for compressed mattresses.
Before unpacking the mattress, move it to the room in which you intend to use it. Since the mattress is compressed in the package, it is much less bulky, making it easier to navigate through hallways and around corners. Additionally, the packaging often has handles for easier carrying.
Once the mattress is in your room of choice, most manufacturer instructions call for using a knife or scissors to carefully open the box, keeping the sharp object away from the mattress to avoid damaging it. Next, the customer slides the compressed mattress out of the box and carefully unwraps the plastic encasing the mattress. Some companies will include a special tool to do this.
After a mattress is unpackaged, it may require some time to expand and air out. This varies between manufacturers. Some mattresses are usable right away, while others require a few days to decompress. Do not be concerned if your mattress does not immediately look or feel like you expected. It may not be done expanding, which could influence the look and feel. Following the manufacturer’s instructions can help ensure you don’t damage your mattress by sleeping on it prematurely.
Moving and unboxing a compressed mattress usually doesn’t require a lot of strength, but it is generally advisable to have someone help you since a mattress may be too heavy for some individuals to unpack on their own.
Off-gassing is a term used to refer to the smell emitted by many new mattresses. While any new mattress may have a smell, compressed mattresses are especially likely to retain some manufacturing odors since they do not have the opportunity to air out in a storage facility. Off-gassing smells vary between mattresses, but generally, they are akin to a “new” smell, like you may notice in a new car or with new paint.
All-foam mattresses are particularly prone to off-gassing odors. Foams often emit volatile organic compounds (VOCs), which are gaseous chemicals that may have a noticeable smell. While some people may find these odors displeasing, they are not usually harmful to most individuals. However, some individuals may experience headaches, dizziness, nausea, or symptoms of allergies. Individuals with respiratory conditions or allergies should take particular care to avoid issues.
Sleepers who are sensitive to smells may wish to look for a model with less off-gassing potential. Mattresses that contain polyfoam and/or memory foam are usually the most prone to off-gassing odors. Innerspring and natural latex models may have a slight initial odor but are less likely to produce noticeable off-gassing.
Off-gassing odors usually dissipate on their own. However, sleepers may wish to leave their new mattress in a well-ventilated space for a few days to allow it to air out before introducing it in their bedroom. Manufacturers often provide instructions on the best practices for airing out the mattress.
Bed-in-a-box mattresses do not come with a solid platform or foundation for the mattress to rest on. However, they require even support to prevent sagging and extend the life of the mattress. Many mattress companies specify what sort of base to use, so customers should review manufacturer information to make sure they select a base that complies with company guidelines. Without a proper base, the customer risks voiding the mattress’s warranty.
Most mattress bases fall into two categories: platform beds or bed frames with box springs. A platform bed lifts the mattress off the ground and supports the mattress. With a bed frame and box spring, these two components work together to provide the lift and support. The bed frame raises the sleeping surface, while the box spring supports the mattress.
Online mattress companies are increasingly common, and many brands look quite similar on the surface. If you are unsure whether or not a company is reputable, researching it further can help save a lot of headaches in the long run.
First, we recommend reading the company’s website carefully. Many companies are eager to tout their mattresses’ features and detail the company’s background. This can give you a clearer picture of the product and brand.
Next, reading mattress reviews can help inform your decision. You can find reviews for virtually every model from reputable brands. While new models may have fewer reviews, you should still be able to find some information about them online.
For additional reassurance, you might also look at the company’s rating from the Better Business Bureau. Since the bed-in-a-box industry is still young, many reputable companies do not yet have ratings. However, the most well-known companies usually have Better Business Bureau ratings, which might put your mind at ease.
Finally, a company’s return and warranty policies may also be indicative of its trustworthiness. Online mattress companies frequently offer sleep trials and warranties, so reading the fine print on these policies may help you judge whether you trust the company.
As noted in the section above, a company’s warranty and sleep trial may point to its trustworthiness. When a company stands behind their products with generous return and warranty policies, it may show that they aim to produce a quality product and want their customers to be satisfied.
But beyond that, understanding a company’s policies on shipping, return, and warranties can give you a clearer idea of what to expect when purchasing your mattress.
How long does it take to ship?
Shipping times vary between manufacturers. Since many bed-in-a-box companies only construct a mattress after an order is placed, you can generally expect construction to take at least a few business days and shipping to take around a week.
Where does it ship from?
Many bed-in-a-box companies ship directly from the manufacturing facility. The locations of these facilities vary between companies, which can affect the shipping time. Company websites frequently note the location of the factory, which might give you a better idea of when you can expect your mattress to arrive.
How is it shipped?
Shipping methods vary between companies, and some companies have multiple shipping options. Online retailers frequently ship mattresses compressed in a box. When using this method, the customer may not need to be home to receive the shipment.
Some companies also have White Glove delivery. While a few companies provide White Glove delivery free of charge, others offer it for an extra fee. White Glove delivery frequently includes mattress setup and packing removal. In some cases, it may also include old mattress removal, but some companies charge an extra fee for this service.
Are returns free?
Free returns are quite common for online mattresses. Policies vary between companies, though many offer a 100-night return period. Some mattress companies also have a required break-in period, where a sleeper must try the mattress for a set amount of time before it is eligible for return.
While many companies accept returns and give a full refund, others may deduct shipping or recycling fees.
How are they handled?
Generally, the customer contacts the customer service team within the designated return window to arrange the return of the mattress.
How does one return a mattress? Do you have to drop it off somewhere? What happens to a returned mattress?
The return process varies between companies. Some ask you to donate the unwanted mattress to an approved charity and provide photos and donation receipts as proof. Others send a team to remove the unwanted mattress for you. A few may ask you to package your mattress for a team to pick it up from your curb. You may wish to read the company’s return policy for additional information on the specific process.
What is a warranty? Why do companies offer them?
Warranties protect a purchase against qualifying defects. Companies offer warranties to ensure customers that they will stand behind the mattress and work to correct qualifying issues that arise.
What does a warranty typically cover?
Mattress warranties generally cover specific defects in materials or craftsmanship. Virtually all mattress warranties will cover indentations that measure a certain depth (typically 1 inch or 1.5 inches). Some mattress warranties will also cover defects in the mattress cover, splitting in the foam, and other similar issues.
What should customers look for when comparing warranties?
While reading a warranty policy may seem intimidating, looking it over ahead of time can give you a clearer idea of what is covered and what you must do to qualify for warranty coverage.
First, we suggest that you look over what the policy requires of customers. They often require that the law tag must remain attached, the customer must have proof of purchase (a receipt), and the customer must be the original purchaser and have bought the mattress from an authorized seller. Warranty policies also frequently dictate how a customer must care for his or her mattress, and violating these terms could void the warranty.
Most companies also list what is and isn’t covered by their warranty policies. Some companies cover more potential defects than others, so looking at these lists may help you determine how comprehensive the policy is.
Finally, check the warranty length and whether the warranty is prorated. The length of the warranty indicates how long you’ll continue to have warranty coverage. If the warranty is prorated, it means you may be responsible for part of the cost of repair or replacement. Note that some warranty policies also dictate that the customer is responsible for shipping and handling charges.
There are several different types of mattresses on the market today, and you can buy all the major types of mattresses online. A mattress’s quality, construction, and materials can lead to notable differences between models within the same category. However, certain types of mattresses tend to share some similar features.
Definition: Hybrid mattresses get their name because they act like a cross between a foam or latex model and a traditional innerspring. They generally pair a substantial comfort layer of foam and/or latex with a coil support core.
Highlight: Benefits of Two Mattress Types with Fewer Drawbacks. Hybrids often have some of the benefits of both foam and innerspring mattresses without as many drawbacks. The foam and/or latex in the comfort layer usually contours to the body, isolates motion, and muffles noise, while the coil support layer tends to give the mattress extra bounce, and edge support.
Definition: The main defining feature of an innerspring mattress is the layer of metal coils. The bulk of the mattress is made up of this substantial coil layer, though it may also have a thin top layer of a material like cotton or foam for a bit more softness.
Highlight: Budget Friendly. Innerspring mattresses are often more affordable than other types of mattresses. For shoppers who are nervous to purchase a mattress online for the first time, this price point may seem less intimidating.
Definition: Latex mattresses may be constructed of natural latex, synthetic latex, or a blend. Natural latex can be fabricated using either the Talalay process or Dunlop process, which influences the overall feel of the resulting latex foam. Talalay latex tends to be bouncier, while Dunlop latex is usually more durable.
Highlight: Durable. Natural latex mattresses tend to last longer than most other types of mattresses, so sleepers might not need to replace them as often.
Definition: An airbed’s support comes from two or more air chambers, which can be emptied or filled using either a manual control, a remote, or an app. Some airbeds may also use a comfort layer of foam of latex for added comfort.
Highlight: Adjustable. The sleeper can adjust the feel of the airbed by filling or emptying air chambers. Fuller air chambers create a firmer feel, while emptier air chambers make the bed softer. Since online shoppers frequently haven’t experienced the mattress and worry it may not be comfortable for them, the adjustable firmness of an airbed gives them the chance to modify the feel to match their needs and preferences.
Definition: Most all-foam mattresses are constructed either entirely of polyfoam or a combination of memory foam and polyfoam. Some may also incorporate one or more layers of latex. The foams used in all-foam models can be fabricated with different feels. Softer foams are traditionally used in the comfort layer and firmer foams are used in the support layer.
Highlight: Close Conforming. Foam mattresses, especially those with memory foam, tend to conform exceptionally closely to a sleeper’s body. This can provide pressure relief and create the characteristic hugging sensation often associated with foam mattresses.
Looking at mattress websites can be confusing. With so many special terms and eye-catching graphics, it’s easy to miss the most important details. Below, we’ll share some of the most important factors to take into account as you shop for a mattress online.