Certified Sleep Coach
Lauren is a Certified Sleep Science Coach with extensive experience researching and testing a wide variety of sleep products.
A mattress is no everyday purchase. It’s a sizable investment both financially and in terms of sleep and overall health. As a result, it’s natural that shoppers want to get it right and buy their mattress from a store that offers both quality and value.
Never before have shoppers had so many choices. Mattress stores are no longer just of the brick-and-mortar variety. Online sales have taken off, spurring dozens of new brands that sell both directly to customers and through third-party sites. At the same time, brick-and-mortar mattress stores have soldiered on and still provide opportunities for customers to shop in-person.
With a bevy of options, many people want to know the best place to buy a mattress. The truth is that there are pros and cons to every mattress store, both analog and digital. This mattress store guide explains the different places you can buy a mattress, covers the pros and cons of those places, and provides tips to make the most of your purchase no matter where you decide to shop.
E-commerce has come to the mattress industry in a big way. A steadily growing percentage of mattresses are sold online with customers taking advantage of the value and convenience of shopping from their own home.
If you’ve never bought a mattress online before, you might be wondering whether it’s right for you. To shed some light on this topic, the next two sections cover the pros and cons of online mattress shopping.
Some of the biggest benefits to buying online include:
The most notable downsides of buying online include:
If you’ve decided to shop online, there is an extensive range of sites where you can learn about your options and purchase a new mattress.
Buying directly from the mattress company is a popular option when shopping online. Most mattress brands have an option to purchase on their website, and, without a middleman, this is where you’ll often find the best price. You can also get information and support straight from the source.
On most direct-to-consumer sites, you can easily get details about the mattress offerings as well as logistics like shipping, returns, and warranties. If you want to explore some of the top options among online brands, our best mattress guide is a natural place to start.
Another way to buy a mattress online is to visit a third-party retailer or marketplace. Amazon is a leader in this category because of its sheer size and diverse product catalog. Some brands that sell directly to consumers also offer their mattresses through Amazon.
Brick-and-mortar stores that have online shopping pages — including many bedding, furniture, housewares, and warehouse stores — generally have mattresses available. The mattress may be shipped to your home or to a store for pickup. Most of these stores with online options are larger national chains, but some local companies may also have a page for online purchases.
Be aware that some of the policies, especially the return policy, can be different if you purchase from a third party instead of directly from the mattress company. For example, buying on Amazon may mean a shorter sleep trial and that returns are coordinated via Amazon rather than the manufacturer.
Browsing around and buying a mattress online is easy and convenient, but if you want to be a savvy shopper and make the most of your purchase, take note of these tips:
Answer 5 Easy Questions To Discover Your Perfect Mattress
You normally wake up sleeping on your side
You normally wake up sleeping on your back
You sleep lying flat on your stomach
I often have back and/or side pain after waking up and into the day
I often have neck and/or shoulder pain after waking up and into the day
I rarely experience any pain from sleep
I prefer a more traditional coil-based mattress
I prefer a coil-less design made of memory foam, latex, and fabric.
I don't mind any material as long as I feel good sleeping
You tend to heat up at night and wake up sweaty often
You never have issues being too hot during the night
We'll recommend beds that have superior motion isolation to account for partner movement during the night
Motion isolation is less of a factor in our mattress recommendations
While much attention has been paid to rising sales of mattresses online, the bulk of mattress purchases still happen in stores. As with shopping online, this approach has pros and cons and is better suited for some people than others.
The most clear-cut benefits to buying in-store include:
The most significant downsides to buying in-store include:
When buying a mattress in person, you are necessarily limited to the stores that are near where you live. Some areas will naturally have more options than others, and those options generally fall into a few categories.
Local mattress stores can be mom-and-pop shops with one location or city-wide or regional chains. In many cases, these are family-run stores with a longstanding history and ties to the community.
Some local mattress stores may even manufacture their own beds, carry specialty brands, or focus on a particular type of mattress (such as beds with organic materials). Even though selection may be limited in a smaller shop, shoppers often find local stores to offer reasonable pricing and high-quality customer care.
Another type of local mattress store is an outlet or factory-direct showroom. These may have a less personable feel but can be a source of good deals on name brands.
A number of online brands have branched out by opening physical showrooms for their products. These stores allow you to scope out their mattresses in person while still being able to get the pricing and sleep trials offered with an online purchase.
Even if they don’t have their own branded showroom, some online mattress companies have partnered with retailers to give customers a place to check out their products in person.
A few large chains have stores throughout the U.S. that focus specifically on selling mattresses. These showrooms usually have dozens of different mattresses on display. With a bigger selection, these stores can be a useful place to conduct initial research about what you are looking for in a mattress. Holiday sales events are an ideal time to make a purchase at these stores.
While their selection is not as extensive as a store dedicated only to mattresses, department stores frequently have a handful of options for customers to try out. Furniture and home furnishings stores typically carry mattresses as well. If you need to buy multiple pieces of furniture to outfit your whole home or bedroom, you may be able to get a good deal at these stores by purchasing a mattress as part of a bundle.
Whether it’s your first time buying in a store or you’ve already been through the process a few times, there are a handful of tips and tricks that can make your shopping more fruitful.
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